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General Troubleshooting
Question
Reason
Solution
The captured image is not
stored
1
MicroSD card might be
full.
2
Image is not saved before
the power outage.
Make sure to stop recording
before shutting down.
All buttons are invalid
Procedural error or faulty
operation
Press RESET button to restart
the DVR.
Device cannot be turn on
Device might be low in
battery.
Charge the Battery.
Screen Auto power-off
1
Screen Saver function is
enabled.
2
Low Battery.
1
Press on UP button disable
the screen saver mode.
2
Charge the battery
Unable to record videos
1
Memory card might be full.
2
If loop recording has been
enabled, memory card
might be corrupted.
1
Check your memory card’s
space. Delete files if
required.
2
Reformat your Memory
card, if issue still persists,
replace a new memory
Card
Auto stop recording in video
mode
Use a compatible SDHC
microSD card for HD video
recording.
Get a microSD card that has
minimum 8GB Class 10
speed.
Encounter “file error” when
trying to playback pictures
or videos
MicroSD card might be
corrupted. There bad sectors
in the card.
Reformat the memory card.
No image is displayed on a
high-definition TV screen
1
Cable plug might not be
plugged in properly.
2
Wrong TV Input mode
1
Ensure AV/ HDMI cable is
plug into the TV properly.
2
Refer to the back panel of
your TV to track the correct
TV input. Make sure you
have selected the correct
input.
