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The Return
Returns are to be made within 30 days of the date you received the product. To initiate return
request, please message us or contact our customer service team at [email protected] with
your reason of returning so we can facilitate the request and issue return authorization to you.
Please note the policy is subject to the conditions below:
1.
Only undamaged items in original packaging will be accepted under the Returns Policy.
Any items that are not returned to us in the original packaging and/or in original
condition will incur an additional handling fee (deducted from your refund). It is your
responsibility to package the item sufficiently to avoid damage in transit back to us. We
encourage customers to photograph the items scheduled for return and the condition of
the packaging before handing over to the delivery company.
2.
We will not refund a product that you have bought and received where, in our
reasonable opinion, the product has: become of unacceptable quality due to fair wear
and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
3.
We will not be able to offer standard return policy after 30-day timeframe has passed.
However, our customer service team is always an email away if you require further
assistance with your Mopio products.
The Refund
We will assist you to complete the return process. We will perform standard inspection upon
your return is received and will send you a message to acknowledge the return if item is
presenting in original condition with original packaging.
You will be refunded the full amount less return shipping cost. Please note that while shipping
charges on original deliveries are subsidized, on returns the full shipping amount paid by Mopio
to the delivery partner will be deducted from your refund. All refunds will take 2 business days
to process upon return acknowledgement from us, however actual fund reversal date will
depend on your card company’s own processing schedule.
Kindly note, in the event of returning a defective or damaged item, we will however absorb the
shipping charges and ensure your return/exchange experience is hassle free.
The Exchange
We put quality as one of our top priorities – we work with experienced manufacturers and have
every piece of Mopio product going through strict quality control process. We want to make sure
your Mopio product reaches you safe and sound, however we are happy to do an exchange in
case you receive a defective or damaged product due to any unforeseen hiccups throughout
the journey. Please message us or email us at [email protected] with proof of defect or damage,
our customer service will evaluate the exchange request, and assist you throughout the
process accordingly.
