STERLING STANDING DESK | 12
Troubleshooting
Problem or Error
Solution
The following tips will help to detect and eliminate the common fault and errors. If the fault you met
is not listed below, please contact your supplier or dealer. Any onsite electrical-related
investigation or amendment shall be carried out by professional electricians only.
No response when pressing the "▲"
or "▼" button.
Moving in a very low speed during
height adjustment. (Regular transit
speed is 1”/sec)
Check if all cables are properly connected.
When power is connected the LED display
will be on.
Check if desk is overloaded. Max bearing
load is 154 lbs.
Desk is sliding downwards during
stationary mode.
Check if desk is overloaded. Max bearing
load is 154 lbs.
This indicates controller enters an error state
and requires program reset.
Firstly, check if desk is overloaded. Max
bearing load is 154 lbs. If offload doesn’t
help, then try:
Program reset: Hold the down button "▼" ,
let the desk adjust to the lowest point. Keep
holding the button and desk will then move
in reverse direction automatically. The LED
will now display the height number, then
release the down button and the reset
process is done. After reset, desk will enter
normal working state again.
Desk can move downwards but
cannot move upwards.
Hold the down button "▼" , let the desk
adjust to the lowest point. Keep holding the
button and desk will then move in reverse
direction. If this fix does not work, then try:
Restore to factory default settings*
LED displays error code “ ” or “ ”
•
•
•
•
•
•
•
