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Slim Phatty User’s Manual - Appendices
Page 69
Slim Phatty User’s Manual - Appendices
Appendix G - Service and Support Information
Moog Limited Warranty
Moog Music warrants its produces to be free of defects in materials or workmanship and conforming to
specifications at the time of shipment for a period of one year from the date of purchase. During the war-
ranty period, any defective products will be repaired or replaced, at Moog Music’s option, on a return-to-fac-
tory basis. This warranty covers defects that Moog Music determines are no fault of the user. In countries
outside of the USA, contact the Moog authorized distributor listed on our web site (www.moogmusic.com)
for service.
Returning your Product to Moog Musi
c
You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog
Music before returning any product. You can request an RMA number on-line using the ‘Product Register’
link on the Moog Music home page or call us at (828) 251-0090. The Slim Phatty must be returned in the
original inner packing including the foam inserts. The warranty will not be honored if the product is not
properly packed. Once packed, send the product to Moog Music Inc. with transportation and insurance
charges paid.
What we will do
Once received, we will examine the product for any obvious signs of user abuse or damage as a result of
transport. If the product has been abused, damaged in transit, or is out of warranty, we will contact you with
an estimate of the repair cost.
How to initiate your warranty
Please initiate your warranty on-line at www.moogmusic.com by clicking on the “Product Register” tab. If
you do not have web access, fill out the all the information on the included warranty card and mail to:
Moog Music, Inc.
Attn: New Product Registration
2004-E Riverside Dr.
Asheville, N.C. USA 28804
Appendix H - Caring for the Slim Phatty
Clean the Slim Phatty with a soft, moist cloth only – do not use solvents or abrasive detergents. Heed the safety
warnings at the beginning of the manual. Don’t drop the unit. If you are shipping your Slim Phatty to the factory
for servicing, we recommend using the original shipping carton, or an ATA approved Road Case. Shipping the
Slim Phatty in a non-ATA or packaging other than the original carton will void the warranty.
AN IMPORTANT NOTE ABOUT SAFETY: Do not open the chassis. There are no user
serviceable parts in the Slim Phatty. Maintenance of the Slm Phatty synthesizer should be
referred to qualified service personnel only.
