23
2.
Perform an empty cycle using the descaler. The full content of the water tank must be
completely steamed so that the tank is emptied.
3.
Now perform an empty cycle without descaler and only using distilled water. The content
must evaporate completely.
SOLVING PROBLEMS
Problem Possible
solution
1.
One of the accessories/parts is missing
2.
The device is not heating up
3.
The device or one of the accessories/parts
has been damaged or broken
4.
The device is not producing steam
5.
The microfiber cleaning pad is not picking
up dirt
Check in the overview under
‘THE PRODUCT’
on page 18 if the part is really missing. If an
accessory/part is missing, please contact our
service department. Contact details can be
found on the service form at page 26.
•
Check if the plug is pushed in the socket
securely.
•
The socket may not be working properly.
Check the fuse or breaker or contact an
electrician.
•
The power cord may be damaged. If the
power cord is damaged, you must have
it replaced by Van den Berg Products, a
service centre authorized by Van den
Berg Products of a similarly qualified
person in order to avoid safety hazards.
Contact our service department. Contact
details can be found on the service form at
page 26.
•
There may be no water in the water tank.
Follow the steps under ‘
Filling the water
tank
’ on page 19.
•
The water tank may not be fitted
correctly onto the device. Check if the
water tank is attached correctly.
•
The water filter may need to be replaced.
Follow the steps under ‘
Replacing the
water filter
’ on page 22.
The microfiber cleaning pad may be already
saturated with dirt. Wash the microfiber
cleaning pad as instructed under ‘
Cleaning the
microfiber cleaning pad’
on page 22.
