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Q6: Sound is distorted when playing audio.
A6: Ensure that there are no other nearby devices that use the 2.4GHz
band. Ensure that there are no obstructions between the headphones
and the audio device.
Q7: The hands-free phone controls doesn't work.
A7: Ensure that the phone supports the HSP and HFP Bluetooth profiles
and that they are enabled.
Q8: The communications distance is short and/or the sound is garbled.
A8: Ensure that there are no other nearby devices that use the 2.4GHz
band. Ensure that there are no obstructions between the headphones
and the audio device.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist
you with any questions you may have about installation, setup,
troubleshooting, or product recommendations. If you ever need assistance
with your new product, please come online to talk to one of our friendly
and knowledgeable Tech Support Associates. Technical support is available
through the online chat button on our website www.monoprice.com or
through email by sending a message to [email protected]. Check the
website for support times and links.