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TROUBLESHOOTING
Q1: The light does not turn on and the menu will not display.
A1: Check the power cable to ensure it is properly plugged in. Ensure that
the power outlet is live by plugging in a different device.
Q2: The light will not turn on, but the menu does display.
A2: Using the menu, ensure that all the color dimmers are not set to 000.
Q3: The light does not respond to DMX commands.
A3: Ensure that the light is set to DMX mode with a valid DMX address.
Check for address conflicts with other devices. Try swapping out the
DMX cable with a known good one. Ensure that there is a DMX
terminator connected to the DMX Out connector of the final fixture in
the daisy-chain. Verify that the DMX controller is operating properly by
using it with another DMX device.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist
you with any questions you may have about installation, setup,
troubleshooting, or product recommendations. If you ever need assistance
with your new product, please come online to talk to one of our friendly
and knowledgeable Tech Support Associates. Technical support is available
through the online chat button on our website www.monoprice.com during
regular business hours, 7 days a week. You can also get assistance through
email by sending a message to [email protected]
