6
TROUBLESHOOTING
Q1: No output to either display.
A1: Perform the following checks:
Check the LED power indicator. If it is not illuminated, check that the AC power
adapter is plugged into a live AC power source by plugging a different device, such
as a lamp, into the AC power source.
Verify that the HDMI video source is playing video.
Try swapping the HDMI cable between the splitter and the video source with a
known good cable.
Q2: No output to only one of the displays.
A2: Perform the following checks:
Check that the display is powered on and that it is set to the correct video input.
Try swapping out the HDMI cable between the splitter and the display with a
known good cable.
Q3: The output is not being upscaled to 4K.
A3: Perform the following checks:
Verify that the display is capable of and configured for 4K operation with input from
the HDMI port.
Verify that you are using High Speed HDMI Cables. Try swapping out the cables for
known good ones.
