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Update the INUHEAT PowerPack software
The PowerPacks’software is updated regularly to improve their operation and
correct any problems. Make sure you are using the latest version of the software.
The latest version of the software is automatically
downloaded to the Inuheat app on your mobile phone
when it is connected to the internet.
HOW TO UPDATE
Open the Inuheat app on your mobile phone. Turn on the PowerPacks.
PowerPacks will be visible in the section «Available PowerPacks». Press «Connect».
If a newer version of the software than the one installed on your PowerPacks is available,
you will be prompted to update.
Press «Yes» to update.
Keep your phone near the PowerPacks for the duration of the update.
We recommend that you update whenever a new version of the software is available.
It will only take a few seconds and will improve the performance of
your HeatProtech heated socks.
If you are not offered an update, this means that the latest version
of the software is already installed and the PowerPacks will appear
under «Connected PowerPacks» on your app screen.
Support menu
Manual : Link to the online User Manual and to Terms of Service /
Private Policy.
PowerPack Recovery : This function restores a powerpack to a
default firmware.
My Account : Each user can create their own account. An account
is required for the app user to create a Support ticket or get important
information sent to them by the Inuheat team.
Create Support Ticket : This function gives the app user the
possibility to ask a support question, report a problem or start a
conversation with the Inuheat team.
Storage and maintenance of INUHEAT PowerPacks
• Your PowerPacks are ultrasonically sealed for use, cleaning and storage protection. When not
in use, please store your PowerPacks in a cool, dry place avoiding unnecessary temperature
extremes (e.g, 5C/41F and 21C/70F). No other special care is needed.
• To clean, simply wipe down with soap and water. The units are rated to 60 meters waterproof,
so can be cleaned by hand without risk.
• During periods of extended storage, we recommend that you fully charge your PowerPacks.
Care instructions
Prior to washing, PowerPack batteries must be removed from the HeatProtech socks. The socks
should be placed in a small wash bag, washed at 30°c and at a gentle /low spin cycle (< 600
rpm). They must not be dried in a dryer nor ironed. The socks contain electronics, please handle
with care, do not wring and do not dry clean.
Disposal
At the end of the service life, please dispose of your device and all product packaging in
an environmentally friendly way. For the PowerPacks and charger adapter, this means using
approved electronic and battery waste recycling facilities. For the packaging, please use
standard paper and plastic recycling facilities. If you have questions, please contact your local
authorities for proper disposal recommendations.
Guarantee
• The Inuheat PowerPack and Charger Adapter carry a two (2) year limited warranty from date
of purchase. This limited warranty is extended only to the original consumer who purchased
the product new.
• This warranty is in addition to and in conjunction with any statutory rights granted under
local consumer law.
• During the warranty period, Inuheat will, at its sole discretion, repair or replace electronic
products with defects in materials or workmanship at no cost to the purchaser. This warranty
does not cover the following: damage caused by improper use; normal wear and tear;
damage due to drops or other hard impacts; improper maintenance; attempts to modify
or open the electronics; software; minor defects that do not materially affect the heating
operation; minor differences in the remaining heat time or battery level indicator displayed
in the app between your PowerPacks while charging or while in heat deliver mode, as
there are inherent and normal manufacturing tolerances in the batteries and garment heating
elements. If the electronics are repaired or replaced during the warranty period, the repaired
or replaced Product is covered under the original Limited Warranty period dating back to the
original purchase of the Product.
• If you would like assistance or if you have any questions about the Inuheat PowerPack and
charger adapter you can contact Inuheat at www.inuheat.com/support.
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