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Troubleshooting

70

Moneris Moneris Mobile 8100 Merchant Operating Manual v1.01

A.5: Error Messages

This list should be reviewed for possible solutions to specific problems when an
error message appears on your

Mobile 8100

terminal.

TERMINAL DISPLAY

RESOLUTION

ALREADY COMPLETE

The user is attempting to complete a transaction
(stored in Advice) that has already been com-
pleted.
Check the Sequence Number and re-try the trans-
action.

CANCEL RETRY

The transaction failed because of incorrect data
entry:
Press

F1

or

CAN

to return to the idle prompt OR

Press

F3

to display one of the screens listed below

(which screen appears depends upon how the ter-
minal has been configured).

XXXXXXXXXXXX
ENTER AMOUNT

Xs represent the credit card number. Re-enter the
amount and continue as prompted.

SELECT ACCOUNT
CHQ SAV

Pass terminal to the customer to select the appro-
priate account, continue processing transaction as
prompted.

ENTER PIN & OK
PIN =

Pass terminal to customer to enter his PIN number,
continue processing the transaction as prompted.

CANCELLED

The

CAN

key was pressed to abort the current

transaction.

CARD PROBLEM

PLEASE RETRY

The card was incorrectly swiped through the MSR
and the terminal could not read the card.
OR
There is a problem with the magnetic stripe on the
card.
Try swiping the card again. If this message re-
appears, ask the cardholder for another payment
method (e.g. a different card or cash).

CDMA SHUT DOWN

IN PROGRESS

The terminal is powering off and disconnecting
from the wireless network.
Wait until the display screen goes blank then press

OK

to turn the terminal back on.

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Содержание Mobile 8100

Страница 1: ...Moneris Mobile 8100 MERCHANT OPERATING MANUAL Software Version 1 0x Date August 18 2005 Document Version 1 01 ...

Страница 2: ...ts reserved No part of this publication may be reproduced stored in retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Moneris Solutions ...

Страница 3: ... 8 Charging Base 9 Power Adaptor 9 Equipment Care and Cleaning 10 Battery Care and Handling 10 CHAPTER 3 Features and Procedures 11 Features 11 Backlighting on the Display and Keypad 11 Invoice Number Entry 11 Multiple Terminal Reporting 11 Training Mode 11 Balance Prompt on Batch Close 12 Password Protection 12 Tip Entry by Cardholder on the Terminal 12 Tip Line Printed on Pre Authorization Recei...

Страница 4: ...ur Terminal 21 Terminal Configuration ADMIN 08 21 PPP Configuration ADMIN 45 23 Multiple Terminal Setup ADMIN 80 25 Enable Multi terminal Transactions 25 Managing Terminal Names 26 Print Configuration Parameters ADMIN 16 26 CHAPTER 6 Administrative Functions 27 Accessing Admin Functions 27 Initialization ADMIN 01 28 First Initialization 28 Re Initialization 29 Logon ADMIN 02 29 Logoff ADMIN 03 30 ...

Страница 5: ...ing Debit Card Transactions 51 Purchase 52 Purchase Correction 53 Refund 55 Refund Correction 57 Debit Purchase with Tip Entry 59 CHAPTER 9 Balancing and Closing Your Terminal 61 Deposit Totals Inquiry ADMIN 77 61 Close Batch and Balance 62 Verifying Batch Balances ADMIN 99 then F3 62 Close Batch ADMIN 99 then F1 63 Multiple Terminal Reporting ADMIN 85 64 APPENDIX A Troubleshooting 67 Support and ...

Страница 6: ...Table of Contents iv Moneris Mobile 8100 Merchant Operating Manual v1 01 ...

Страница 7: ...ry must be FULLY charged before using the terminal for the first time 4 Take the terminal off the base 5 If the terminal is not already on turn it on by pressing OK The terminal will display TERMINAL SETUP REQUIRED 6 Change the password See Section 6 6 Change Password ADMIN 12 IMPORTANT The terminal will not accept any transaction or ADMIN function until the default password is changed If an attem...

Страница 8: ...ote Call the Moneris Help Desk to purchase additional stationary including paper rolls replacement batteries etc QUANTITY ITEM 1 Mobile 8100 terminal 2 Removable Battery pack 2 Thermal paper roll 1 Slow Charging Base 1 AC Power adaptor 1 Carrying case holster 1 Mobile 8100 Quick Reference Guide For additional copies go to www moneris com merchant qrguides and click on Mobile 8100 ...

Страница 9: ...er B towards the front of the terminal 3 Release the paper roll by pressing the release lever D on the right hand side 4 Remove the paper roll 5 Place the new paper roll in the black printer cover A this makes it easier to feed the paper under the roller with the leading edge feeding from the bottom of the roll toward the front of the terminal 6 Feed the leading edge of the paper under the paper r...

Страница 10: ... adaptor and cable provided with the terminal by Moneris Solutions Failure to do so may affect the operability of or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions Many adapters appear similar and will plug into the terminal but will not work properly 2 Plug the other end of the power adaptor into a wall jack After u...

Страница 11: ... set up to accept and process credit and debit transactions including VISA MasterCard American Express AMEX Diners Club enRoute Interac Direct Payment Debit cards Note If you accept Debit cards your terminal acts as a PINPad 2 1 Terminal Components Figure 2 1 The Mobile 8100 Terminal A Alphanumeric Keys B Function Keys C Display Screen D Magnetic Stripe Reader E Paper Print out F Paper Compartment...

Страница 12: ... function displayed on the screen above the key scroll down up or sideways when addi tional information is available CAN ANN G This red key cancels the current transaction or report and returns the terminal to the idle prompt CORR H This yellow key will either clear the entire currently displayed value OR one character at a time of a value that has just been keyed in OK ENTER ENTREE I This green k...

Страница 13: ...ur terminal is equipped with a SmartCard reader slot at the front of the terminal for future use 2 1 6 Printer The built in printer located under item F on Figure 2 1 The Mobile 8100 Termi nal is a high speed 6 lines per second thermal printer that can print graphics and provides the following Multiple receipts One receipt is always printed Follow the prompts to print a second copy If you print mo...

Страница 14: ...print time for a transaction processed using reserve capacity will be significantly longer After extended use of the reserve capacity the terminal will require addi tional charge time If the terminal has been inactive a number of weeks it may require another 16 hour initial charge Battery Voltage Status When the battery voltage is becoming low the printer slows down becomes low the battery low sig...

Страница 15: ...he Mobile 8100 battery however it can be used to maintain the charge of the battery in between processing transactions It receives power from a regular wall jack using the power adaptor provided Vehicle Charging Base This is also a slow charging base however this base must receive power from a 12VDC vehicle battery i e hardwired into the vehicle s battery or through a cig arette lighter power adap...

Страница 16: ...Moneris to ensure that these supplies comply with the applicable specifi cations Contact the Moneris Help Desk to obtain additional supplies for your terminal For equipment failure contact the Moneris Help Desk see page A 3 1 Termi nal Problems Any additional hardware accessories must be approved by the manufacturer of the terminal You are responsible for any loss or damage to a terminal including...

Страница 17: ...ice Number Entry This feature prompts the operator to enter an invoice number with every Credit and Debit card transaction Any number used to reference individual transactions can be entered e g invoice sales order or purchase order number The number entered will be printed on the receipt If this feature is activated the prompt appears for every transaction but can be bypassed by pressing OK 3 1 3...

Страница 18: ...ypad during debit and credit transactions During a purchase transaction the cardholder is prompted to enter a tip amount 0 00 is a valid amount after accepting the original amount The customer receipt includes the subtotal amount tip amount and total amount This function eliminates the need to process Pre Authorizations followed by Advices Pre Auth Completions for tip values on credit card transac...

Страница 19: ... is purchasing an unusual number of expensive items If the customer s purchases seem randomly selected with little regard for size quality or value If the customer seems nervous or signs slowly with uncertainty 3 2 3 Securing Your Terminal To minimize the risk of unauthorized transactions being processed through your terminal use a password and log the terminal off at the end of each business day ...

Страница 20: ...Features and Procedures 14 Moneris Mobile 8100 Merchant Operating Manual v1 01 ...

Страница 21: ...e will light up when the battery is seated on the base properly and is being charged Note If the terminal is attached to the battery on the base the terminal will power up and remain on while the battery is being charged IMPORTANT If you are charging the battery for the first time it must remain on the base for at least 16 hours in order to be fully charged Refer to Section 2 1 8 Battery Pack for ...

Страница 22: ...en found the text Network Search is displayed while the modem continues searching for a network Signal Strength item B on the diagram This symbol indicates the strength of the signal the modem is receiving Each bar indicates a percentage of signal quality 5 20 35 50 65 85 100 This symbol only appears when the modem is NOT online Thunderbolt item C on the diagram This symbol a only appears when the...

Страница 23: ...guage between English and French You can switch languages before or after you log on Repeat this process to revert to English language prompts Before You Log On After You Log On TERMINAL DISPLAY OPERATOR S ACTIONS READY PLEASE LOGON Press ADMIN ENTER ADMIN CODE Press F1 PRET PRIERE D ENTRER Process complete TERMINAL DISPLAY OPERATOR S ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CO...

Страница 24: ...ed transaction receipt immediately after the transaction is complete TERMINAL DISPLAY OPERATOR S ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Press F2 PRINTING XXXXXXX The receipt or report is printed XXXXXXX is replaced with the transaction type or report name Note If the terminal memory is empty or the last transaction or report cannot be reprinted the terminal will display ...

Страница 25: ... and functions by using the Function keys F1 F2 and F3 To begin a Purchase from the idle prompt Press the F1 key OR Swipe the customer s card The Purchase screen appears and a Purchase transaction is initiated See section 7 1 Purchase for credit transactions and 8 1 Purchase for debit transactions To begin a Refund from the idle prompt Press the F2 key The Refund screen appears and a Refund is ini...

Страница 26: ...cess the Correction menu Press the F3 key The Correction menu screen appears Press the F1 key to initiate a Purchase Correction PCOR transaction See section 7 2 Purchase Correction for credit transactions and 8 2 Purchase Correction for debit transactions Press the F2 key to initiate a Refund Correction RCOR transaction See sec tion 7 4 Refund Correction for credit transactions and 8 4 Refund Corr...

Страница 27: ...gure your terminal 5 1 Terminal Configuration ADMIN 08 To chose a specific setting press F1 or F3 to select the setting displayed above the key To key in a different value press CORR then key in the new value To keep the current setting simply press OK TERMINAL DISPLAY OPERATOR S ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Key in 08 and press OK TERMINAL CONFIG ENTER PASSWORD...

Страница 28: ...pt PURCHASE CARD ON YES NO FEATURE NOT CURRENTLY AVAILABLE Press OK to LEAVE OFF POWER OFF TIME 05 To accept the number of minutes displayed default value 05 press OK To change the setting enter the desired number of minutes min 01 max 10 and press OK If this value 00 the terminal will NOT time out Note The lower the value the more this feature helps to conserve battery power NUMBER OF COPIES 2 To...

Страница 29: ...ARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Enter 45 and press OK PPP CONFIG ENTER PASSWORD Enter your password if enabled and press OK PPP CONFIG SET SERVER IP SET SERVER PORT SET APN Press OK to select SET SERVER IP Note This menu times out in 60 seconds and the terminal returns to the idle prompt ENTER TARGET IP Key in the Moneris Host IP address and press OK Note Periods are automatical...

Страница 30: ... is the Access Point Name you just keyed in If it is correct press OK to return to the PPP CON FIG menu If not press CORR and key in the APN correctly PPP CONFIG SET APN PRINT PPP CONFIG SET SERVER IP Press F1 then OK to select PRINT PPP CONFIG PRINTING Please wait while the PPP SETTINGS report prints a list of the communications settings PPP CONFIG PRINT PPP CONFIG SET SERVER IP SET SERVER PORT P...

Страница 31: ... unique name associated with each terminal each terminal set up to allow Close by ADMIN 99 5 3 1 Enable Multi terminal Transactions TERMINAL DISPLAY OPERATOR S ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Enter 80 and press OK MULTI TERM TRANS ENTER PASSWORD Enter your password if enabled and press OK MULTI TERM TRANS YES NO Select F1 to enable Multi terminal Reporting Select ...

Страница 32: ...5 all at once 5 4 Print Configuration Parameters ADMIN 16 You can review the current terminal configuration settings by printing a report from the terminal rather than scrolling through all the screens A configuration report is printed listing the current settings for all configurable options IMPORTANT As a precaution we suggest you perform the ADMIN 16 function once your terminal is set up and st...

Страница 33: ... The terminal may ask you to ENTER PASSWORD if enabled 4 Key in the Password and press OK ADMIN CODES BY CODE ADMIN CODES BY FUNCTION 00 Power off the terminal Change Password 12 01 Initialization Close Batch Balance 99 02 LOGON Deposit Totals Inquiry 77 03 LOGOFF Initialization 01 05 Training Mode LOGOFF 03 08 Terminal Configuration LOGON 02 12 Change Password Multiple Terminal Report 85 16 Print...

Страница 34: ...lize your terminal 6 2 1 First Initialization ADMIN CODES BY FUNCTION KEY ADMIN CODES BY FUNCTION F1 Change Display Language Change Display Language F1 F2 Reprint Last Receipt Report Reprint Last Receipt Report F2 TERMINAL DISPLAY OPERATOR S ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Key in 01 and press OK INITIALIZATION ENTER PASSWORD Enter your Password if enabled and pres...

Страница 35: ...OK INITIALIZATION ENTER PASSWORD Enter your Password if enabled and press OK RETAIN SETTINGS YES NO Press F1 to retain values previously entered Please Wait Processing The terminal communicates with the Moneris Host CLEAR STORAGE YES NO Press F1 to clear stored financial transactions held in terminal s memory Press F3 to retain stored financial transactions held in terminal s memory READY PLEASE L...

Страница 36: ...g Mode must be exited or live transactions will not be authorized and no funds will be transferred The terminal is ready for regular customer transactions ONLY when the terminal display reads SWIPE CARD OR Changes to note when the terminal is in Training Mode The idle prompt displays TRAIN SWIP CRD rather than SWIPE CARD All receipts for transactions performed in Training Mode have the text TRAINI...

Страница 37: ... retain transactions in the training mem ory TRAIN SWIP CRD PURCH REF OTHR Process complete Note The prompt has changed to TRAIN SWIP CRD Note The Training password is always 12345 regardless of what the Password has been set to in ADMIN 12 The device may now be used to simulate Credit and Debit transactions The transactions will not be captured and there will not be any financial impact to your a...

Страница 38: ...rminal Configuration ADMIN 08 this password is still required to perform a LOGON transaction to change the password and perform Multi terminal Reporting if enabled 6 7 Printing a Help List ADMIN 40 Prints a list of the terminal administrative functions TERMINAL DISPLAY OPERATOR S ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Key in 12 and press OK CURRENT PASSWORD Enter the cur...

Страница 39: ...ARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Key in 44 and press OK RF STATUS ENTER PASSWORD Enter your password if enabled and press OK Please Wait Closing Network Transaction in progress please wait SWIPE CARD OR PURCH REF OTHR Process complete Note The signal strength symbol appears in the top right corner of the display screen The terminal will reconnect to the wireless network at the be...

Страница 40: ...ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Enter 60 and press OK PRT STORED TRANS ENTER PASSWORD Enter your password if enabled and press OK SELECT BY BATCH DATE Press F1 for a list of transactions in a specific batch Press F3 for a list of transactions that occurred on a specific date If F1 was selected for a listing of transactions in a specific batch ENTER BATCH NUMBER Ke...

Страница 41: ... and press OK OR Press OK to include all card types See below for criteria codes ENTER CARD NUMBER Enter a card number and press OK OR Press OK to include all card numbers ENTER AMOUNT Key in a transaction amount and press OK OR Press OK to include transactions of any amount ENTER TRANS CODE Key in a Transaction Type code and press OK OR Press OK to include all transaction types See below for crit...

Страница 42: ... type when performing a Transac tion Inquiry Admin 66 END OF RECORDS The terminal has displayed all matching transac tions Press CAN to return to the idle prompt SWIPE CARD OR PURCH REF OTHR Process complete CARD TYPE ENTER Debit D Visa V MasterCard M Diners Card DI American Express A enRoute E TRANSACTION TYPE IF THE TERMINAL DISPLAY IS ENGLISH FRENCH Purchase P AC Refund R R Pre Auth PA PA Advic...

Страница 43: ...contains the credit or account type code pp the Auth AAAAAA the original sequence number sss sss the credit expiry date MMYY or a blank for debit transactions and the date and time the transaction was processed mmdd hhmm The third screen of information about a matching transaction reached by pressing F3 contains the invoice number IIIIII and only appears if the invoice number prompt has been enabl...

Страница 44: ...Administrative Functions 38 Moneris Mobile 8100 Merchant Operating Manual v1 01 ...

Страница 45: ...ice number prompt have been enabled These steps are shaded to indicate that they are optional This section includes instructions on performing the following transactions Purchases Purchase Corrections Refunds Refund Corrections Pre authorized Credit Purchases Pre authorization Completions Note Before you begin a financial transaction the terminal must be logged on refer to section 6 3 Logon ADMIN ...

Страница 46: ...VOICE NUMBER The card number of the card you swiped appears on the display 99999 Enter an Invoice Number if enabled and press OK PURCHASE ENTER AMOUNT Enter the amount of the purchase and press OK Please Wait Processing Transaction in progress please wait APPROVED No operator action required The Merchant copy of the receipt is printed Have the cardholder sign this copy PRESS ENTER FOR NEXT COPY Te...

Страница 47: ...ASSWORD Enter your password and press OK PURCHASE CORRECT SWIPE CARD Swipe the customer card 9999999999999999 INVOICE NUMBER Enter the Invoice Number if enabled listed on the original receipt and press OK ENTER ORIGINAL AUTH NUMBER Enter the 6 digit AUTH from the Purchase receipt and press OK PURCHASE CORRECT ENTER AMOUNT Enter the amount of the original purchase and press OK Please Wait Processin...

Страница 48: ... Enter the Invoice Number if enabled from the Pur chase receipt and press OK ENTER ORIGINAL AUTH NUMBER Enter the authorization number from the original receipt and press OK REFUND ENTER AMOUNT Enter amount to be refunded and press OK Please Wait processing Transaction in progress please wait APPROVED 000000 No operator action required The Merchant copy of the receipt is printed You the merchant s...

Страница 49: ...REFUND CORRECTION REFUND ENTER PASSWORD Enter your password and press OK REFUND CORRECT SWIPE CARD Swipe the customer card 9999999999999999 INVOICE NUMBER Enter the Invoice Number if enabled and press OK ENTER ORIGINAL AUTH NUMBER Enter the 6 digit AUTH from the Refund receipt and press OK REFUND CORRECT ENTER AMOUNT Enter the amount of the original refund and press OK Please Wait Processing Trans...

Страница 50: ...H ADV OTHR Press F1 to select PRE AUTHORIZATION PREAUTHORIZATION ENTER PASSWORD Enter your password if enabled and press OK PREAUTHORIZATION SWIPE CARD Swipe the customer s Credit card 9999999999999999 INVOICE NUMBER Enter the Invoice Number if enabled and press OK PREAUTHORIZATION ENTER AMOUNT Enter amount to be pre authorized and press OK Please Wait Processing Transaction in progress please wai...

Страница 51: ... OF ORIGINAL TRAN Enter the last 6 digits of the RCPT on the Pre authorization receipt and press OK 9999999999999999 OK TO CONTINUE If the correct Credit card number is displayed press OK OLD ENTER NEW AMOUNT Enter the final amount of the transaction including tip amount if any and press OK Please Wait Processing Transaction in progress please wait APPROVED 000000 No operator action required The M...

Страница 52: ... number from the Pre Auth receipt and press OK If you swiped the credit card 9999999999999999 INVOICE NUMBER Enter the Invoice Number if enabled from the Pre authorization receipt and press OK If you keyed in the credit card number EXPIRY DATE MMYY Key in the expiry date and press OK ADVICE INVOICE NUMBER Enter the Invoice Number if enabled from the Pre authorization receipt and press OK ENTER ORI...

Страница 53: ... 47 Processing Credit Card Transactions APPROVED 000000 Press OK SELECT REPRINT EXIT Press F1 REPRINT for a third printout of receipt Press F3 EXIT to end transaction SWIPE CARD OR PURCH REF OTHR Transaction complete TERMINAL DISPLAY OPERATOR S ACTIONS ...

Страница 54: ...e amount Pass terminal to customer WELCOME BONJOUR The customer waits for the Purchase prompt to appear PURCHASE 00 00 OK To accept the Purchase amount the customer will press OK ENTER TIP AMOUNT 00 00 The Customer will enter a tip amount if enabled and press OK PURCHASE 00 00 OK To accept the new purchase amount with tip included if enabled customer presses OK PURCHASE 00 00 Retrieve terminal fro...

Страница 55: ...e section 7 1 Purchase for instructions on swiping a credit card for a Purchase transaction PURCHASE ENTER PASSWORD Enter your password if enabled and press OK EXPIRY DATE MMYY Key in the 4 digit expiry from the credit card and press OK PURCHASE INVOICE NUMBER Key in an Invoice Number if enabled and press OK OR Simply press OK to leave this field blank PURCHASE ENTER AMOUNT Enter the amount of the...

Страница 56: ...Processing Credit Card Transactions 50 Moneris Mobile 8100 Merchant Operating Manual v1 01 ...

Страница 57: ...ord protection and the invoice number prompt have been enabled These steps are shaded to indicate that they are optional This section includes instructions on performing the following transactions Purchases Purchase Corrections Refunds Refund Corrections Note Before you begin a financial transaction the terminal must be logged on refer to section 6 3 Logon ADMIN 02 for instructions Additional opti...

Страница 58: ... confirm the amount Pass terminal to customer WELCOME BONJOUR No operator action required Customer takes terminal from the operator PURCHASE 00 00 OK Press OK to accept the purchase amount displayed SELECT ACCOUNT CHQ SAV Press F1 CHQ for chequing acct Press F3 SAV for savings acct ENTER PIN AND OK PIN Enter PIN number and press OK PURCHASE 00 00 Retrieve terminal from customer Please Wait Process...

Страница 59: ...CH REF OTHR Press F3 to select OTHER SWIPE CARD OR PAUTH ADV OTHR Press F3 to select OTHER SWIPE CARD OR PCOR RCOR OTHR Press F1 to select PURCHASE COR RECTION PURCHASE CORRECT ENTER PASSWORD Enter your password and press OK PURCHASE CORRECT SWIPE CARD Swipe the customer card PURCHASE CORRECT INVOICE NUMBER Enter the original Invoice P O number listed on receipt if enabled and press OK ENTER ORIGI...

Страница 60: ...mer APPROVED 000000 The Merchant copy of the receipt will print PRESS ENTER FOR NEXT COPY Press OK to print the cardholder copy PRINTING PURCHASE CORRECT Give the cardholder copy to your cus tomer and keep the Merchant copy for your records APPROVED 000000 Press OK SELECT REPRINT EXIT Press F1 REPRINT for a third printout of receipt Press F3 EXIT to end transaction SWIPE CARD OR PURCH REF OTHR Tra...

Страница 61: ...r listed on receipt if enabled and press OK REFUND ENTER AMOUNT Key in the amount of the refund and press OK PRESS OK AND PASS TO CUSTOMER Press OK to confirm the amount Pass terminal to customer WELCOME BONJOUR No operator action required REFUND 00 00 OK If customer accepts the refund amount they press OK SELECT ACCOUNT CHQ SAV Press F1 CHQ for chequing acct Press F3 SAV for savings acct ENTER PI...

Страница 62: ...obile 8100 Merchant Operating Manual v1 01 SELECT REPRINT EXIT Press F1 REPRINT for a third printout of receipt Press F3 EXIT to end transaction SWIPE CARD OR PURCH REF OTHR Transaction complete TERMINAL DISPLAY OPERATOR S ACTIONS CUSTOMER S ACTIONS ...

Страница 63: ...OR RCOR OTHR Press F2 to select RCOR REFUND CORRECTION PURCHASE CORRECT ENTER PASSWORD Enter your password and press OK REFUND CORRECT SWIPE CARD Swipe the customer s Debit card REFUND CORRECT INVOICE NUMBER Enter the original Invoice number listed on receipt if enabled and press OK ENTER ORIGINAL AUTH NUMBER Enter the 6 digit AUTH from the origi nal Refund receipt and press OK REFUND CORRECT ENTE...

Страница 64: ...t will print PRESS ENTER FOR NEXT COPY Press OK to print the cardholder copy PRINTING REFUND CORRECT Give the cardholder copy to your cus tomer and retain the Merchant copy for your records APPROVED 000000 Press OK SELECT REPRINT EXIT Press F1 REPRINT for a third printout of receipt Press F3 EXIT to end transaction SWIPE CARD OR PURCH REF OTHR Transaction complete TERMINAL DISPLAY OPERATOR S ACTIO...

Страница 65: ...d press OK PRESS OK AND PASS TO CUSTOMER Press OK to confirm the amount Pass terminal to customer WELCOME BONJOUR No operator action required PURCHASE 00 00 OK If the customer accepts the pur chase amount they press OK ENTER TIP AMOUNT 0 00 Enter tip amount and press OK 0 00 is a valid amount PURCHASE 0 00 OK To accept the purchase plus tip amount press OK SELECT ACCOUNT CHQ SAV Press F1 CHQ for c...

Страница 66: ...rchant Operating Manual v1 01 APPROVED 000000 Press OK SELECT REPRINT EXIT Press F1 REPRINT for a third printout of receipt Press F3 EXIT to end transaction SWIPE CARD OR PURCH REF OTHR Transaction complete TERMINAL DISPLAY OPERATOR S ACTIONS CUSTOMER S ACTIONS ...

Страница 67: ...ou a print out of the transactions in the Batch before the Close Batch clears the terminal s memory 9 1 Deposit Totals Inquiry ADMIN 77 This function produces a report of the current deposit totals on the Moneris Host The report prints totals by card type from the Moneris Host then prints grand totals by transaction type calculated by the terminal Note The terminal must be logged on in order to pr...

Страница 68: ...ort If they do not BAL NO will be printed at the bottom of the report The ADMIN 99 function performs two tasks requests and prints the Batch Balance report of current batch totals sends a close batch request to the Moneris Host If the operator presses F3 after the Batch Balance report the transaction is fin ished and the terminal returns to the SWIPE CARD prompt If the operator presses F1 after th...

Страница 69: ... ACTIONS SWIPE CARD OR PURCH REF OTHR Press ADMIN ENTER ADMIN CODE Enter 99 and press OK CLOSE BATCH ENTER PASSWORD Enter your password if enabled and press OK Please Wait Processing Transaction in progress please wait PRINTING The Batch Balance report is printed CLOSE EXIT Press F1 to Close TOTALS BALANCED YES NO If this prompt is enabled in ADMIN 08 Press F1 YES to confirm your calculated totals...

Страница 70: ...dle prompt WITHOUT closing the batch GET DEPOSIT TTLS YES NO Select F1 to print the Deposit Totals report Select F3 to return to idle prompt and end the transaction SELECT TERMINAL NAME GRP ALL Select F1 to select terminals by terminal name Select F2 to select terminals by terminal group pre fix see section 5 3 2 Managing Terminal Names for information on terminal group prefixes Select F3 to begin...

Страница 71: ... close the batches without printing the Deposit Totals reports SELECT TERMINAL NAME GRP ALL Select F1 to select terminals by terminal name Select F2 to select terminals by terminal group pre fix Select F3 to begin processing the transaction for all terminals If F1 NAME was selected MERCH TERM NAME Key in the Terminal Name and press OK If F2 GRP was selected ENTER GRP PREFIX Key in the Terminal Gro...

Страница 72: ...Balancing and Closing Your Terminal 66 Moneris Mobile 8100 Merchant Operating Manual v1 01 ...

Страница 73: ...le 8100 To download a copy of the 3100 IP Quick Reference Guide for Debit and Credit Procedures visit www moneris com merchant qrguides and select Mobile 8100 FOR TECHNICAL INFORMATION OR ASSISTANCE WITH CONTACT TOLL FREE 24 HOURS A DAY 7 DAYS A WEEK equipment problems processing financial transactions processing non financial transactions terminal set up wireless RF network problems balancing you...

Страница 74: ...OLDER copy of the manually pre pared sales draft and retain the MERCHANT COPY for your records 4 Contact the Moneris Help Desk see section A 1 Support and Contact Infor mation for contact information to report a hardware problem 5 Once your Mobile 8100 terminal is operational the transactions that occurred while your terminal was not available can be manually entered through the Mobile 8100 termin...

Страница 75: ...d below then contact the Moneris Help Desk to report the problem Do not process Debit transactions until the printer is fixed 1 Process the transaction through your terminal and manually prepare a sales draft with these full details an imprint of the Credit card with the account number and issue expiry date clearly legible date of transaction amount of transaction cardholder signature authorizatio...

Страница 76: ...AMOUNT Xs represent the credit card number Re enter the amount and continue as prompted SELECT ACCOUNT CHQ SAV Pass terminal to the customer to select the appro priate account continue processing transaction as prompted ENTER PIN OK PIN Pass terminal to customer to enter his PIN number continue processing the transaction as prompted CANCELLED The CAN key was pressed to abort the current transactio...

Страница 77: ... has can celled the transaction Press CAN then re start the transaction ENTER IP PORT PORT RANGE ERROR An invalid IP port number has been entered Valid values are numeric from 0 to 65535 Press OK check the port number and re enter it ENTER TARGET IP INVALID ENTRY An invalid target IP address has been entered Valid values are numeric with a total of 12 digits Each group of 3 digits must fall within...

Страница 78: ...LID ENTRY PLEASE RE ENTER An invalid code was entered in ADMIN 66 Check the code and re enter it INVALID EXP DATE PLEASE RE ENTER The Expiry date month or year value was entered incorrectly Check the expiry date and re enter it KEY ERROR CALL HELP CENTRE There is a security problem with the debit transac tion Press CAN to return to the idle prompt then call the Moneris Help Desk for assistance LOC...

Страница 79: ...s host communication before configuring the PPP settings Configure the PPP communications settings see section 5 2 PPP Configuration ADMIN 45 SYSTEM PROBLEM PLEASE RETRY There is an error with the data format being sent Press CAN then re start the transaction If this message re appears call the Moneris Help Desk for assistance SYSTEM PROBLEM RETRYING TRANS Terminal received a bad message from the ...

Страница 80: ... transaction there are no transactions that match the selected criteria Check the Sequence Number Batch Number date or other criteria and re try the transaction UNSUPPORTED CARD PLEASE RETRY This terminal only supports credit and debit cards all other cards are unsupported example driver s license or provincial ID cards with a magnetic stripe WRONG PASSWORD PLEASE RE TRY You have entered an incorr...

Страница 81: ...r with your Mobile 8100 terminal PROBLEM RESOLUTION Battery gets warm The battery has been left on the charger too long Do not leave the battery on the charger for longer than 16 hours at a time Do not place the terminal with the battery attached back on the charger in between every transaction No signal or weak signal within buildings or in specific areas Contact your wireless service provider ...

Страница 82: ...Troubleshooting 76 Moneris Moneris Mobile 8100 Merchant Operating Manual v1 01 ...

Страница 83: ...6 configuration 21 Correction Menu 20 Credit card transactions 39 D Debit card transactions 51 Debit Cardholder Disputes 13 Display backlighting 11 language 17 screen 7 wireless symbol status 16 E equipment care and handling 10 Error Messages 70 H hardware problems 75 Help List 32 I Initialization 28 first 28 re initialization 29 Invoice Number 11 configuration 22 transaction inquiry display 37 K ...

Страница 84: ...s 69 slowdown 8 69 Purch menu 19 Purchase Credit 40 credit back up procedure 68 customer card problem 68 terminal problem 68 Debit 52 Purchase Correction Void Credit 41 Debit 53 R receipt invoice number 11 multiple 7 number of copies 22 reprint 18 tip line for pre auth 12 training 30 Refund Credit 42 Debit 55 Refund Correction Void Credit 43 Debit 57 Reprint 18 RF Modem 8 RF Status 33 S signature ...

Страница 85: ...79 Transaction Type Codes 36 V voltage status 8 69 ...

Страница 86: ...80 ...

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