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[email protected]om www.moixa.com/support/ +44 207 734 1511
Version number. MOB-UM001 February 2021. All details correct at the time of publication.
•
You check for accumulated dust and other contaminants on the surface of the Moixa
Optimised Battery System and, if required, use a soft and lint-free cloth to remove these.
Please avoid using solvents or water for cleaning.
For any other queries or if you aren’t sure if the Moixa Optimised Battery System is working as
expected, please contact Customer Support.
3.4 Troubleshooting
Connectivity:
If your Moixa Hub is experiencing connectivity issues, you may see gaps in
your data on your Moixa Dashboard or App.
If you suspect that you have a connectivity issue, we recommend that you first check your
internet router or modem to ensure you have a stable internet connection. If your system is
installed with a Power Line Communication (PLC) device, confirm that this is still operating
correctly. The two LEDs above the Ethernet port on the Moixa Hub will be illuminated if
communication is occurring between the Moixa Hub and your local network.
For further guidance, contact Customer Support.
Power:
If the Moixa Hub screen is not lit up, check that power is being provided via the
supplied wall adaptor. If power is being supplied and the screen is still not on, contact
Customer Support.
Battery health:
In order to prolong the lifetime of your Moixa Optimised Battery
System and comply with the manufacturer’s requirements, the system must be
charged to full at least once per month. Usually this need is met through normal
operation. However if your PV system doesn't generate enough power and/or you
don't charge it overnight from E7/smart tariff, your Moixa Optimised Battery System
has programmed to launch the "self-maintenance mode", during which it will set
itself to charge up to full. That might result in charging from the grid. (for Ireland)
and AS/NZS 3000:2018, Electrical installations (for Australia).
