
©2022 Moen Incorporated
INS12941
MOEN LIMITED WARRANTY
We offer limited warranty and lifetime maintenance for Moen products, which are all manufactured with high standards of
workmanship.
The period of warranty shall start from the date of purchase of the product (according to the invoice or receipt issued by
Moen distributors) and shall cover a period of the following: the warranty period for cartridge is 5 years, the warranty period
for solenoid valve sensor is 2 years, the warranty period of other accessories such as shower bar, hose, shower, drain
assembly, handle, cover, lift rod, aerator etc. is 1 year.
This warranty is your coverage against material and workmanship malfunction or defects in Moen products or components
(such as shower bar, hose, shower, drain assembly, handle, cover, lift rod, aerator etc.). During the warranty period, we offer
free maintenance and changing of malfunctioned products or product components. Moen’s after sales service liability is
limited to the maintenance of faulty items and does not cover your other losses caused by product malfunction, except for
otherwise stipulated by law.
Cosmetic damages (scratches, dents, etc.) and malfunction or defects caused by abuse or improper maintenance is not
covered by this warranty. Although the warranty period remains valid, in case of the following conditions (1) - (5), the mainte-
nance cost (material cost and labor cost) shall still be charged as the case may be:
1. Corresponding warranty card and valid invoice cannot be presented;
2. Faults were caused by the incompliance with the instructions and precautions provided in the user’s manual;
3. Damages and faults were caused by self-actuated dismantling, repair and refit;
4. Faults and damages were caused by external factors such as force majeure;
5. Damages were caused by transportation, unloading and extrusion, etc.
This warranty is valid for the original consumers only (including hotel use), and excludes industrial and commercial use of
the product (except for hotel use). This card is only responsible for product maintenance rather than any other liabilities.
In the event that the product requires maintenance but exceeds the warranty period, or that the product is not covered by this
warranty, labor cost and material cost shall be charged as the case may be.
For markets exclude Chinese mainland, the terms and conditions of warranty shall differ between product categories and
countries. Please refer to warranty stated by local distribution.
Moen Incorporated shall have the final interpretation of Moen warranties.
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