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Warranty Information
Warranty Statement
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The Modal warranty period for any product purchased is 12 months from the date of the
original purchase.
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The warranty is not transferable to a second user.
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Modal products are built using the latest manufacturing technology, tested to the highest
possible standards and by using premium components this should result in providing you
with reliable performance for many years.
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The warranty is return to base, meaning the unit must be returned, carriage paid,
to the Dealer you purchased the unit from or the exclusive territory Distributor
responsible for the country in which you purchased the product.
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Some of the products returned under warranty are found not to exhibit any fault at all
when they are retested at our Service Centre’s so it’s always useful to contact our Support
team first to try to avoid inconvenience to you at
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If you suspect that your unit is suffering from a component or manufacturing defect
during the warranty period please contact either Modal support or the dealer that you
purchased the Modal product from.
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In the event of a component or manufacturing defect becoming evident during the
warranty period, Modal will ensure that the product is repaired free of charge or replaced.
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Whilst this warranty is provided by Modal, the warranty obligations are fulfilled by the
exclusive territory Distributor responsible for the country in which you purchased the
product.
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The Dealer will advise you of the appropriate procedure for resolving the warranty issue.
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In every case it will be necessary to provide a copy of the original invoice or Dealer
purchase receipt to the Distributor.
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In the event that you are unable to provide proof of purchase directly then you should
contact the Dealer from whom you purchased the product and attempt to obtain proof
of purchase from them. The Dealer | Distributor will then advise the procedure to follow.
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This limited warranty is offered solely to products purchased from an Authorised Modal
Dealer (defined as a Dealer which has purchased the product directly from Modal in
the UK, or one of our Authorised Distributors outside the UK). Please note that if you
purchased the product from outside of your country of residence you must return the unit
to the original point of purchase for repair.
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The Modal warranty term is additional to any statutory rights in the country of purchase
or as offered by the dealer at the time of purchase.
Warranty Information
What is meant by a Manufacturing Defect?
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We define this as a defect in the performance or specification of the product as described
and published by Modal.
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A Manufacturing Defect does not include damage caused by post-purchase shipping,
storage or careless handling, nor damage caused by misuse.
Warranty Limitations
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This warranty does not cover damage resulting from accident or misuse.
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The warranty is void unless repairs are carried out by an authorised service centre.
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The warranty is void if the unit has been modified other than at the manufacturer’s
instruction.
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The warranty does not cover components which have a limited life, and which are
expected to be periodically replaced for optimal performance.
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We do not warrant that the unit shall operate in any other way than as described in this
manual.
For further details please contact:
