Chapter 4
28
Ionization Gauge Instruction Manual - 274026 - Rev. B
4.3
Service Guidelines
For customer service:
If the product requires service, contact the MKS, Granville-Phillips Division
Customer Service Department at +1-800-227-8766 or +1-303-652-4691
for troubleshooting help over the phone.
If the product must be returned to the factory for service, request a Return
Material Authorization (RMA) from Granville-Phillips. Do not return
products without first obtaining an RMA. In some cases a hazardous
materials document may be required. The MKS/Granville-Phillips Customer
Service Representative will advise you if the hazardous materials document
is required.
When returning a products to Granville-Phillips, be sure to package the
products to prevent shipping damage. Circuit boards and modules
separated from the gauge assembly must be handled using proper anti-static
protection methods and must be packaged in anti-static packaging.
Granville-Phillips will supply return packaging materials at no charge upon
request. Shipping damage on returned products as a result of inadequate
packaging is the Buyer's responsibility.
For Customer Service or Technical Support 24 hours per day, 7 days per
week, every day of the year including holidays:
Phone: +1-800-227-8766 or +1-303-652-4691
Email: [email protected]
MKS, Granville-Phillips Division
6450 Dry Creek Parkway
Longmont, CO 80503 USA
Phone: 1-303-652-4691 or 1-800-776-6543
FAX: 1-303-652-2844
