MKS 20340-341-T1, Инструкция по эксплуатации

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Series 340 Vacuum Gauge Controller
Instruction Manual - 340005 - Rev. D
Chapter 7
7
Service and Maintenance
7.1 Service Guidelines
If a qualified service person makes repairs at the component level, repairs properly made with
equivalent electronic parts and rosin core solder do not void the warranty.
If the product requires service, contact the MKS, Granville-Phillips Division Customer Service
Department at +1-800-227-8766 or +1-303-652-4691 for troubleshooting help over the phone.
If the product must be returned to the factory for service, request a Return Material Authorization
(RMA) from Granville-Phillips. Do not return products without first obtaining an RMA.
In some
cases a hazardous materials document may be required. The MKS/Granville-Phillips Customer
Service Representative will advise you if the hazardous materials document is required.
When returning a products to Granville-Phillips, be sure to package the products to prevent
shipping damage. Circuit boards and modules separated from the gauge assembly must be handled
using proper anti-static protection methods and must be packaged in anti-static packaging.
Granville-Phillips will supply return packaging materials at no charge upon request. Shipping
damage on returned products as a result of inadequate packaging is the Buyer's responsibility.
For Customer Service or Technical Support 24 hours per day, 7 days per week, every day of the year
including holidays:
Phone: +1-800-227-8766 or +1-303-652-4691
Email: gp-csr@mksinst.com
MKS, Granville-Phillips Division
6450 Dry Creek Parkway
Longmont, CO 80503 USA
Phone: 1-303-652-4691 or 1-800-776-6543
FAX: 1-303-652-2844
Because the 340 Vacuum Gauge Controller contains static-sensitive electronic parts, the following
precautions must be followed when troubleshooting:
• Use a grounded, conductive work surface. Wear a high impedance ground strap for personal
protection.
• Use conductive or static dissipative envelopes to store or ship static sensitive devices or printed
circuit boards.
• Do not operate the product with static sensitive devices or other components removed from the
product.
• Do not handle static sensitive devices more than absolutely necessary, and only when wearing a
ground strap.
• Do not use an ohmmeter for troubleshooting MOS circuits. Rely on voltage measurements.
• Use a grounded, electrostatic discharge safe soldering iron.