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NEED EXTRA HELP? Q&A
Q.
My heart-rate signal seems to be missing?
A.
If your Watch
2
is not showing a heart rating then the data will
appear as a dotted line.
Please confirm if you are wearing the watch correctly and that the
strap is not too loose or too tight. The watch strap should ideally
sit back one finger width from your wrist. Not too high and not too
low on your wrist or arm. After adjusting the watch please do the
following:
• From the Multi-touch Home Screen
swipe right
to the
heart rate screen on the Watch
2
to obtain a manual reading.
• Check the heart rate monitor feature is turned on in the
App. You should see a reading of your heart rate.
Q.
I’m having trouble pairing my Watch
2
with my smartphone?
A.
Try the following solutions:
• Check the Watch
2
is not paired with another mobile device.
Please
unbind
it from the App to unpair the watch (See page 6).
• Go to LET’S INSTALL THE APP section (See page 3) and
follow the steps.
• IOS device users should go to their Bluetooth settings,
‘unpair’ or ‘forget’ this device and pair it again.
1
WARRANTY NOTES
We offer a 2 year warranty period for the Watch
2
. If there is any damage or
malfunction during normal use, the warranty service will be provided to the
customer for free after confirmation by our technician.
The following conditions are not covered by the warranty:
A. Accidental or deliberate damage
B. Damage caused by disassembly or unauthorised attempt at repair
C. Contamination of the charging connectors or sensors
D. Damage caused by connection with equipment which is not compatible
E. Allergic reaction to any materials contained within the product
F. Damage caused by force majeure
EXEMPTION NOTES
1. The Heart rate and Blood pressure data output or results
by the Watch
2
or App are not intended to be used on a medical or
diagnostic basis.
2. Self-diagnosis and self-treatment are dangerous. Only qualified doctors
are allowed to diagnose and treat high blood pressure or any other heart
diseases. Please contact your doctor for professional diagnostic opinions
and help.
3. The data and information of heart rate and blood pressure provided by
the Watch
2
may not be completely accurate and may exceed the tolerance
as per the specification stated in the manual due to many factors, such as
interference of the signal from external sources, incorrect wearing position
and changes in weather conditions or user’s body condition.
4. DO NOT adjust any of your medication or therapeutic schedule based on the
results output by the . Please follow the doctor’s instructions before taking
any treatment or medication.
The manufacturer disclaims all liability arising from such inaccuracy and
assumes no responsibility for the consequences of use of such data
and information.
