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Call Handling Basics 

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 13

Call Handling Basics

 Contents

Answering Calls................................................................................................................. 14

Dialing Telephone Numbers .............................................................................................. 16

Extending (Transferring) Calls ........................................................................................... 18

Holding and Retrieving Calls ............................................................................................. 20

Conference Calls ............................................................................................................... 21

Answering Recalls ............................................................................................................. 22

Recovering the Last Released Call ..................................................................................... 22

Содержание SX-2000 Superconsole 2000

Страница 1: ...8VHU XLGH for SX 2000 Superconsole 2000...

Страница 2: ...manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to corre...

Страница 3: ...0 8 Adjusting the Console 9 Call Handling Basics 13 Answering Calls 14 Dialing Telephone Numbers 16 Extending Transferring Calls 18 Holding and Retrieving Calls 20 Conference Calls 21 Answering Recall...

Страница 4: ...ratch Pad 38 Serial Call 38 Trunk Group Status Display 39 System Speed Call 40 Tone Signaling 40 Hotel Motel Features 43 Displaying and Changing Room Information 44 Searching for Rooms 45 Changing Roo...

Страница 5: ...eatures 53 Discontinued Changed Features 53 Alarms 54 Alarm types 54 Greetings 54 Rerouted Calls 55 Class of Restriction 56 Class of Service 56 Feature Access Codes 57 Glossary 58 Hunt Groups 60 Pagin...

Страница 6: ......

Страница 7: ...Getting Started...

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Страница 9: ...Getting Started 3 Getting Started Contents Introduction 4 Console Components 4 Starting and Closing the SUPERCONSOLE 2000 8 Adjusting the Console 9...

Страница 10: ...consoles also work alike enough that experienced Superset 700 users can probably begin handling calls with the Superconsole 2000 right away Still it may help to read the section of page 52 which desc...

Страница 11: ...k number or trunk label type of extension e g Superset status of call e g ringing privileges assigned to the trunk or extension and the type of call e g Conference Recall Serial The Call Waiting area...

Страница 12: ...s that can be viewed from all other Supersconsole 2000s on the system GUEST SERVICE Displays room status information and softkeys for managing guest services in a Hotel Motel installation PAGER Access...

Страница 13: ...he feature you are using For example when you call a busy extension the F4 key might be used to request a Callback At another time the same key F4 could be used to set up a conference call Handset and...

Страница 14: ...on the system the system automatically switches to Night Service 1 Calls then ring night bells or another designated answering point If there are other consoles yours will switch to Operator Absent st...

Страница 15: ...keypad to set the volume to the level you want You can also use the Options command on the Tools menu to adjust the ringer volume Console Keypad and Handset Cradle You can adjust the slope of the key...

Страница 16: ...ume After selecting the command either during a call or while the console is idle click Audio and then drag the slider to set the volume to the level you want Console Language Text on the console scre...

Страница 17: ...Call Handling Basics...

Страница 18: ......

Страница 19: ...3 Call Handling Basics Contents Answering Calls 14 Dialing Telephone Numbers 16 Extending Transferring Calls 18 Holding and Retrieving Calls 20 Conference Calls 21 Answering Recalls 22 Recovering the...

Страница 20: ...e more than one call waiting at a particular softkey then they will be answered on a first come first served basis Use the call waiting icons in the Call Waiting area to help you decide which type of...

Страница 21: ...s also turns off all other bell indications including the Critical Alarm bell What does the caller hear while I m dialing the extension number Once you start to dial the caller is on Consultation Hold...

Страница 22: ...ficult Or Press Override to intrude into the Destination party s call if permitted by your and the extension s Class of Service see Override on page 35 To call an outside number 1 Dial the External Li...

Страница 23: ...you dial to use the Last Number Redial feature Questions about Dialing Telephone Numbers Can I access a specific trunk Yes you can select a specific trunk to dial out on Dial the Individual Trunk Acc...

Страница 24: ...er Or Press Override to intrude into the extension user s call if permitted by your and the extension s Class of Service See Override on page 35 Or Press Release to camp the caller on to the busy exte...

Страница 25: ...locate the requested party elsewhere Or Press Cancel to reconnect to the Source call but clear the Destination information Do I need to press Release when answering several calls in a row No If you u...

Страница 26: ...all on hold To connect a call on hold to the Source or Destination party 1 Press Retrieve 2 Dial the position number of the call 1 6 you want to retrieve 3 Press Source or Destination if you want to s...

Страница 27: ...ty is added If the line is busy or unanswered or the person is unavailable Press Cancel to reconnect to the conference You may continue dialing to add more parties to the conference To release the con...

Страница 28: ...l options at this point Press Redial Dest if the caller wants to continue waiting Dial another extension Press Release to disconnect the call Press Voicemail to transfer the caller to the extension s...

Страница 29: ...Advanced Features...

Страница 30: ......

Страница 31: ...Forwarding 29 Clear All Features 29 Data Calls 30 Day and Night Service 31 Do Not Disturb Extensions 32 Feature Access Codes Programming 33 Firmkey Programming 33 Message Waiting 34 Override 35 Operat...

Страница 32: ...t to post information that you want other attendants to see and to store speed dial numbers that all attendants can access To post information on the Bulletin Board 1 Press Bulletin Board 2 Press Edit...

Страница 33: ...which type of call it prefers you to answer first Note The Answer key has a hierarchy when the console is set up to answer calls on a first come first served basis recalls are answered first followed...

Страница 34: ...please dial 69 152 The called party can then retrieve the call by dialing the Call Park Remote Retrieve access code 69 in the example followed by the two digit console identity number 15 in the exampl...

Страница 35: ...d Busy and No Answer alone 1 Select Cancel Station CFFM on the Program menu 2 Enter the extension number using the computer keyboard 3 Click Yes To cancel all Call Forwarding for all extension users 1...

Страница 36: ...in the Source area To set up a local Associated Data Linecall 1 Dial the Associated Data Line code If you hear silence continue If you hear busy tone the Associated Data Line is in use or is not ready...

Страница 37: ...call after a programmable time out period the system is automatically placed in Night Service 1 To change the service mode Select the appropriate mode from the list in the Console Status area Note Con...

Страница 38: ...board 3 Click Yes To cancel Do Not Disturb for all extensions 1 Select Cancel All DND on the Program menu 2 Click Yes 3 Click Yes again to confirm the cancellation Questions about Do Not Disturb Why w...

Страница 39: ...ly or OK Firmkey Programming You can reprogram the top two rows of keys on the console keypad with other features or remove a feature from a key if the feature is unavailable To program features to ke...

Страница 40: ...he extension number if not connected to the extension To check whether an extension has a message waiting 1 Press Message 2 Press Check MSG Waiting 3 Dial extension number The words MSG Waiting ON app...

Страница 41: ...long as you are connected to the call Everything you say is overheard by all connected parties The message Feature not allowed appears if your Class of Service does not allow you to override the exte...

Страница 42: ...re than one paging zone After pressing Pager dial the 2 digit Paging Zone Code 01 15 or 00 for all zones Listen for a long beep Once you are connected to the paging circuit one of these messages appea...

Страница 43: ...the mouse or the Tab key to move between boxes Press Backspace to erase incorrect keystrokes 3 Press Search Entries that match what you typed appear in the Phone Book area 4 Use the mouse or the arro...

Страница 44: ...r in the Scratch Pad Select the number you want to dial and then press Call Serial Call If a caller wants to talk to several people in a row use the Serial Call feature When the first call ends the ca...

Страница 45: ...disrupt call processing To display traffic information by trunk group number 1 Press Trunk Status 2 Select Search by group number 3 Enter the starting trunk group number and then press Search The dis...

Страница 46: ...ications department and cannot be done from the console Tone Signaling You may have noticed that when you dial a number at your console you don t hear any of the tones or pulses normally associated wi...

Страница 47: ...Hotel Motel Features...

Страница 48: ......

Страница 49: ...on 44 Searching for Rooms 45 Changing Room Occupancy and Condition Status 45 Checking In Checking Out 46 Setting Canceling Wake up Calls 46 Setting Room Call Restrictions 47 Blocking Room to Room Call...

Страница 50: ...room 1026 allowed to make long distance calls has a message waiting and a wake up call for 7 30 AM The room is occupied and clean and is unaffected by Call Blocking 3 Make the required changes if any...

Страница 51: ...k to select it and then press Select Use the arrow keys or the Page Up and Page Down keys to scroll through the rooms If a printer is attached to the console you can print the occupancy and condition...

Страница 52: ...rom the console or guest room telephone So for example a guest can cancel a wake up call that you set and vice versa To set change or cancel a wake up time while viewing the guest room s information 1...

Страница 53: ...Option 2 Option 3 to impose special call restrictions determined by system programming Note Your system may be programmed to automatically change call restrictions for rooms at check in and check out...

Страница 54: ...er pulses received from the local telephone company to calculate costs If pulses are not received then only the number of external calls are counted A guest s message register is automatically cleared...

Страница 55: ...Reference...

Страница 56: ......

Страница 57: ...console 2000 52 Alarms 54 Greetings 54 Rerouted Calls 55 Class of Restriction 56 Class of Service 56 Feature Access Codes 57 Glossary 58 Hunt Groups 60 Paging Zones 60 System Speed Call List 61 System...

Страница 58: ...ey s Equivalent Superconsole 2000 Key s S1 S7 F1 F12 on computer keyboard Cursor Control Keys keys on computer keyboard X X WORD LINE Not supported applicable HELP HELP APPL APPL DESKTOP Not supported...

Страница 59: ...added to the Calls On Hold area to indicate that a call on Hold is recalling New features The Superconsole 2000 adds these new features Scratch Pad Bulletin Board Recover Last Call Transfer to Voicem...

Страница 60: ...r Major and Critical MINOR There is a minor alarm within the telephone system which probably does not affect the telephone users MAJOR An alarm affecting service has occurred but calls can still be ma...

Страница 61: ...alled party the called party s number and the type of Call Forwarding that the called party programmed and that caused the call to be rerouted to your console Follow Me Busy or No Answer Also two soft...

Страница 62: ...Night 2 services Routing may change according to the time of the day and the day of the week indicating different outside dialing privileges according to the time of dialing Class of Service Not all...

Страница 63: ...Call Privacy ____________________________ Camp on ____________________________ Retrieve ____________________________ FEATURE CODE Clear All Features Remote ____________________________ Conference ____...

Страница 64: ...ight 1 or Night 2 Service Consultation Hold A temporary hold applied to a call while an extension or console user activates a feature or makes a call Customer Data Entry CDE The entry of programmed da...

Страница 65: ...e often placed in the same answer group Recall A call returns to the console for further handling by the attendant SMDR Station Message Detail Recording This is an application that automatically logs...

Страница 66: ...available extension in that area Contact your communications department for more information Pilot Number Hunt Group Name Extensions Paging Zones Use this table to record the paging zones your system...

Страница 67: ...Reference 61 System Speed Call List Name Number...

Страница 68: ...to monitor is now available Callback Queue Full Your request for a Callback has been denied because of insufficient system resources Call Forward Always Reroute This extension user has all calls rero...

Страница 69: ...hold Connected Confirmation message when your call is connected to a data call Connected to Pager Confirmation message that you have accessed the paging zone and can make your announcement COR Indicat...

Страница 70: ...Account Code and try again Invalid Dialing Verify what you dialed and try again Invalid Number You attempted to dial an incorrect number Verify your number and try again Invalid Trunk Number You attem...

Страница 71: ...ayed in the DEST area of the console of another attendant who calls you Out of Service The device you dialed is not in service Overriding Confirmation message when you override a busy party Page Zone...

Страница 72: ...ber of the extension for which you wish to set up Do Not Disturb SUPERSET x x The station in question is a SUPERSET telephone SUPERSET 7 Console You are connected to a SUPERSET 7 console SUPERSET 700...

Страница 73: ...d in a conference or you cannot have two attendants in a conference Unassigned Directory Number The number you dialed is not recognized by the telephone system Verify your number and try again Wake up...

Страница 74: ...ce Telephone Directory Name Number Trunk Numbers Use this table to record the trunk numbers your system uses Contact your communications department for more information about the trunk numbers Trunk N...

Страница 75: ...Forwarding on extensions 29 Do Not Disturb on extensions 32 Message Waiting on extensions 34 Check in Check out See Guest Rooms Class of Restriction 56 Class of Service COS 56 Clear All Features 29 C...

Страница 76: ...0 Hold place call on 20 Hunt Groups 60 K Keypad console 6 L Language changing on console 10 M Message Register clearing for guest rooms 48 Message Waiting 34 Mistakes correcting 17 Monitoring Guest Ro...

Страница 77: ...39 System Messages 62 System Speed Call 40 System Speed Call List 61 T Telephone Directory 68 Telephone numbers dialing 16 Time setting 10 Tone Signaling 40 Traffic Monitoring See Trunk Group Status D...

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