Mitel SX-200 ICP - 1.0 5020, Руководство техника

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SX-200 ICP CX/CXi Technician’s Handbook
Testing Voice Mail Operation
Perform the following tests to verify that voice mail is working properly.
1. Call the business using an outside line or cell phone. Verify that you
hear the company open or closed greeting (as appropriate) and that
the message is clear and understandable.
2. Call the business using several outside lines. Verify the number of
rings allowed before the system answers.
3. Call the business using an outside line. When the auto attendant
answers, press 0 and verify that the system transfers the call to the
“dial 0” destination programmed in Form 19.
4. Call the voice mail hunt group using an internal line. Verify that you do
not hear the company greeting. Verify the number of rings allowed
before answer.
5. Call the voice mail hunt group using an internal line. Verify that you do
not hear the company greeting. When the system answers, press
*0
and verify that the system transfers the call to the “dial 0” destination.
6. Call to several extensions directly (not through auto attendant) to verify
that the calls are forwarded to the correct mailbox.
7. Leave a message at an extension to verify that the messaging waiting
indicator (light) comes on.
8. (Optional) Call the voice mail hunt group from a fax terminal and verify
that the Auto Attendant answers and transfers the call to the fax
extension.
9. (Optional) Call an extension that has message notification enabled
and verify that it is working correctly.
10. (Optional) Leave a message at an extension and verify that the
message is forwarded to the user's e-mail account.
Note: ONS/CLASS lines do not support high-voltage message-waiting
lamps.
Note: Once a message has been deleted, it cannot be recovered.