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Contents

Mitel

5304 IP Phone User Guide – Issue 2, June 2010

Page ix

Using Configuration Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Changing the Dynamic Extension Express Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the DND Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Changing the Manual Call Forwarding Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Changing Your Station Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Messages

Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Deleting Waiting Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Paging Other System Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Placing a Page Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Enabling or Disabling the Paging Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Hunt Groups

Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Stopping the ACD Hunt Group Wrap-up Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Diverting Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Hunt Group Supervisor Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Содержание OfficeConnect 5304

Страница 1: ...5304 M I T E L IP Phone User Guide ...

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Страница 3: ...e mailbox Toggles between Alpha Mode and Numeric Mode when entering dialpad characters 5 Redial Calls the last external number dialed You cannot redial internal numbers 6 Transfer Transfers the current call Also functions as a forward space when entering dialpad characters 7 Hold Places the current call on hold Also functions as a backspace button 8 Intercom IC Provides a call line for internal in...

Страница 4: ...nd then dial the telephone number Placing Conference Calls 1 While on the first call press the Special button and then dial 5 to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place a call to the next conference party For external calls dial the Outgoing Call access code 8 is the default code and then dial the number 3 After the party answers announce the conference and then press Special...

Страница 5: ...mation for your local provider use the Partners link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or other technical documentation contact the Technical Publications Department USA at tech_pubs mitel com Mitel is a registered trademark of Mitel Networks Corporation All other trademarks mentioned in this ...

Страница 6: ...user serviceable parts inside the IP phone For repairs return the IP phone to an authorized Mitel provider Notice Description Caution indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury and or damage to the equipment or property Warning indicates a potentially hazardous situation which if not avoided could result in death or serious injury Danger...

Страница 7: ...e may require occasional software updates when new versions are available The IP phone is configured to download the updates automatically Contact your system administrator for more information Product Disposal Instructions This symbol indicates that the product is classified as electrical or electronic equipment and should not be disposed of with other commercial or household waste at the end of ...

Страница 8: ...nect directly to the Public Switched Telephone Network PSTN Any connection of this IP phone to an off premise application an out of plant application any other exposed plant application or to any equipment other than the intended application may result in a safety hazard and or defective operation and or equipment damage Exposed plant means where any portion of the circuit is subject to accidental...

Страница 9: ...etermined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV te...

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Страница 11: ...one 8 Listening to Background Music 8 Changing the Language 8 Adjusting the Display Contrast 9 Using the Dialpad Buttons to Enter Characters 10 Using Programmable Buttons 12 Default Access Codes 13 Default Feature Codes 13 Viewing Button Assignments 16 Resetting Programmable Buttons 16 Resetting the Phone to the Default Settings 16 Switching Keymaps 16 Activating Door Relay 17 Answering and Placin...

Страница 12: ...sing Mute 29 Placing Calls On Hold 30 Entering a Hookflash 30 Transferring Calls 31 Using Reverse Transfer 31 Viewing Your System Information 32 Viewing Caller ID Information 32 Forwarding Calls 33 Manual Call Forwarding 33 System Forwarding 33 Using Dynamic Extension Express 34 Placing Conference Calls 36 Adding a Conference Party 36 Transferring a Conference 36 Dropping Out of a Conference 36 En...

Страница 13: ...ssages 47 Leaving Messages at Other Extensions 47 Viewing and Responding to Messages 48 Canceling Messages Left at Other Extensions 48 Deleting Waiting Inter Station Messages 48 Using Do Not Disturb DND 49 Using Reminder Messages 50 Paging Other System Users 51 Placing a Page Announcement 51 Enabling or Disabling the Paging Feature 51 Hunt Groups 53 Logging in to ACD Hunt Groups 53 Logging out of ...

Страница 14: ...Contents Page x Mitel 5304 IP Phone User Guide Issue 2 June 2010 Troubleshooting 59 Contact Information 59 Error Messages 59 Troubleshooting Tips 60 Index 63 ...

Страница 15: ...ructions refer to the voice mail user guide for your system For example refer to the Enterprise Messaging Basic Voice Mail and Embedded Voice Mail Card User Guide part number 835 3205 or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site http edocs mitel com Contact your system administrator for more information about your voice mail system About Your IP Phone The Mitel 5304 IP p...

Страница 16: ...es The 5304 is shown here See Phone Feature Descriptions on page 3 for more information about the IP phone features 1 Liquid Crystal Display LCD 5 Programmable buttons 2 Ring Message Indicator 6 Volume buttons 3 External speaker 7 Dialpad buttons 4 Handset 8 Hookswitch 1 2 3 4 5 7 6 8 ...

Страница 17: ...out background music The 5304 does not have an external microphone Therefore if you want to respond to a caller you must use the handset Handset and Hookswitch The handset provided with this equipment is hearing aid compatible HAC One end of the handset cord plugs into the handset and the other end plugs into the handset jack on the phone The hookswitch is located under the handset When the handse...

Страница 18: ...to your extension See Using Do Not Disturb DND on page 49 3 Forward Forwards all incoming calls to a specified destination See Forwarding Calls on page 33 4 Message Connects to your voice mailbox Toggles between Alpha Mode and Numeric Mode when entering dialpad characters See Using the Dialpad Buttons to Enter Characters on page 10 5 Redial Calls the last external number dialed You cannot redial i...

Страница 19: ...ne o Pressing an invalid button combination o Selecting a restricted feature o Dialing a restricted or invalid number o Dialing too slowly between digits o Waiting too long before performing the next step To correct an error tone hang up and try again Many features time out if you wait too long before performing the next step If this happens you must start over Comfort and Safety Tips Observe the ...

Страница 20: ... back of the phone 2 Insert the headset jack into the handset port 3 Dial 317 Headset On Off HEADSET MODE ON appears To answer calls when using a headset While headset mode is enabled press the Speaker button to connect to and disconnect from calls To disable Headset mode and activate the handset 1 Remove the headset jack from the handset port located on the back of the phone 2 Insert the handset ...

Страница 21: ...xt to the buttons on the phone 4 Replace the plastic cover on the new designation card Changing Volume Levels You can change the following volume levels Ringer alerting tone Handset Headset Background music External speaker You must be using the feature to change the volume level For example if you want to change the handset volume level you must be using the handset However you can adjust the rin...

Страница 22: ... system audio for example organizational conference calls through the external speaker To turn on or turn off background music Lift the handset and dial 313 on off BACKGROUND MUSIC ON or OFF appears Changing the Language Your system administrator can select two of the following languages as the primary and secondary languages to display text 1 American English British English Canadian French Mexic...

Страница 23: ...display contrast setting To adjust the Contrast setting 1 Lift the handset and press the hookswitch down 2 Dial 303 3 Do one of the following to adjust the contrast Press Up or Down to adjust the contrast Press a number on the dialpad 1 lightest 10 darkest that corresponds to your desired contrast level 4 To save the setting press ...

Страница 24: ... Alpha Mode or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For example to enter May 31 you could use the following sequence 1 In Alpha Mode the Message button is lit press 6 once to enter an M 2 Press 2 five times to enter an a 3 Press 9 eight times to enter a y 4 Press the Transfer button to enter a ...

Страница 25: ...5 1 1 2 A B C 2 A b c À Â Æ Ç à â æ ç 3 D E F 3 D e f È É Ê Ë è é ê ë 4 G H I 4 G h i Î Ï î ï 5 J K L 5 J k l 6 M N O 6 M n o Ô Œ ó œ 7 P Q R S 7 p q r s 8 T U V 8 T u v Ù Û Ü ù û Ü 9 W X Y Z 9 w x y z Ÿ Ÿ 0 0 Dialpad Characters Mexican Spanish Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 1 2 A B C 2 A b c Á Á 3 D E F 3 D e f É é 4 G H I 4 G h i Í Í 5 J K ...

Страница 26: ...then hang up to transfer a call to the assigned extension If the call is transferred to voice mail you hear repeating double tones Visually monitor the call activity of the assigned extension if the button you assign has a lamp The following table describes the lamp signals and the indicated call activity for a DSS BLF key station speed dials do not show status NOTE Before or after assigning the s...

Страница 27: ...ergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Code Type Code New Code Attendant 0 Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 NOTES Most of the Mitel feature codes work when your phone is idle or on hook Because the dialpad buttons are located under the handset you may find it easier to lift the handset ...

Страница 28: ...ce 36 5 Default Station 16 394 Directory 26 307 Display Time And Date 32 300 Do Not Disturb 49 370 Do Not Disturb Cancel 49 371 Do Not Disturb On Off 49 372 Do Not Disturb Override 49 373 Dynamic Extension Express On 34 363 Dynamic Extension Express Off 34 362 Dynamic Extension Express On Off 34 364 Dynamic Extension Express Handoff 34 388 Group Listen 38 312 Headset Off 6 316 Headset On 6 315 Hea...

Страница 29: ...ord A Call 37 385 Redial 22 380 Redirect Call 19 331 Reminder Message 50 305 Reminder Message Cancel 50 306 Remote Programming 43 359 Reverse Transfer Call Pick Up 31 4 Ring Intercom Always On Off 29 377 Ring Tone Selection 8 398 Station Monitor 56 321 Station Speed Dial 23 382 Station Speed Dial Programming 23 383 Steal Call 56 387 System Forward Off 33 353 System Forward On 33 352 System Forward...

Страница 30: ...lume Levels on page 7 Cancels Background Music See Listening to Background Music on page 8 Cancels Callback queue requests See Requesting a Callback Queuing the Phone on page 21 Cancels Manual Call Forwarding See Manual Call Forwarding on page 33 Cancels System Forwarding See System Forwarding on page 33 Cancels Do Not Disturb DND See Using Do Not Disturb DND on page 49 Restores Page settings See ...

Страница 31: ...e or while on a call This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up When activated while on a call the feature will not affect the call in progress other than to show a short confirmation on the display You can add the Activate Door Relay feature to a phone keymap button just like any other station feature To unl...

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Страница 33: ...he waiting call See Placing Calls On Hold on page 30 Using Automatic Call Access When you enable Automatic Call Access if a call rings in and you pick up the handset you are automatically connected to the call When you disable this feature if a call rings in you must press the flashing IC or Call button to answer the call You can enable and disable Automatic Call Access for both internal and exter...

Страница 34: ...Access lists Contact your system administrator for Answer Access list extensions 1 Automatic Trunk Answer answers calls in the order they are received that is the first call received by any extension in the Answer Access list is the first one answered To use Automatic Trunk Answer 1 While an incoming external call is ringing at another Answer Access list extension lift the handset 2 Dial 350 or pr...

Страница 35: ...w Camp on to the busy extension See Using Camp on below Leave a message See Leaving Messages at Other Extensions on page 47 Requesting a Callback Queuing the Phone When you request a callback queue the phone the system calls you when the extension is available and then places a call to the phone To request a callback If there is no answer or if the extension is busy press the Special button dial 6...

Страница 36: ...c Route Selection ARS feature code The default code is 92000 Contact your system administrator for more information about using Select Line Group or ARS access codes Redialing a Number You can quickly redial the last external number dialed You cannot redial extension numbers To use Redial Lift the handset and press the Redial button The system automatically selects a line and dials the number NOTE...

Страница 37: ...You can use Station Speed Dial to store phone numbers for your personal use Other system users do not have access to your Station Speed Dial numbers Storing Station Speed Dial Numbers You can store up to 10 Station Speed Dial numbers To store a Station Speed Dial number 1 Lift the handset and dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll throug...

Страница 38: ...r the Station Speed Dial location number 0 to 9 Dial 382 press Up or Down to scroll through the speed dial locations and then press to select the location The system dials the number Deleting Station Speed Dial Entries If you no longer need a speed dial entry you can delete it To delete a Station Speed Dial entry 1 Lift the handset and dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the...

Страница 39: ...f the button is not programmed UNDEFINED KEY appears programmed the feature or extension programmed for the button appears not programmable NON PROGRAMMABLE KEY appears 3 Dial 381 4 Do one of the following Press Up or Down to scroll through the speed dial location Enter the speed dial location 000 to 999 or 0000 to 4999 NOTE Before or after assigning the speed dial number to a programmable button ...

Страница 40: ...ple to find the name Jones dial 56637 To search for a directory name or feature 1 Lift the handset and dial 307 2 Press one of the following 1 for the IC directory 2 for the Outside directory 3 for the Feature directory 3 Press the dialpad buttons to enter up to 20 characters see table above 4 Press Up or Down to scroll through the possible matches 5 Press to dial the number displayed or activate ...

Страница 41: ... place an outside call Optional account codes Entered at any time during a call Contact your system administrator for more information about using account codes To enter an optional account code 1 Lift the handset 2 Press the Special button and dial 390 3 Dial the optional account code and then press To set an account code for all calls placed from your phone 1 Lift the handset and dial 391 2 Dial...

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Страница 43: ...he Ring Intercom Always feature to override Handsfree Mode on the extension When you use the Ring Intercom Always feature the called party is required to pick up the handset to answer your call To use Ring Intercom Always to always send non handsfree calls Lift the handset and dial 377 RING IC ALWAYS ON appears Dial 377 again to turn Ring Intercom Always off To override Handsfree Mode for the curr...

Страница 44: ...the Hold button ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 While on a call press the Special button and then dial 335 ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place a call on hold and answer a waiting call Press the Hold button and then press the flashing IC or Call button To return to a call that is on hold Pre...

Страница 45: ...nswer announce the call and then hang up If the extension is unavailable press the flashing IC or Call button to return to the caller Hang up to transfer the call and disconnect the call from your phone Using Reverse Transfer You can use Reverse Transfer Call Pick Up to answer calls that are ringing or holding at other extensions For example if you receive a call while you are away from your desk ...

Страница 46: ...r and the date and time To display your user information and the date and time Press the Special button and then dial 300 Viewing Caller ID Information If you are currently connected to an external caller with Caller ID you can toggle between the caller s name and number If the name is unavailable CANNOT ACCESS FEATURE appears To show the outside party s name number Press the Special button and th...

Страница 47: ... cannot program the System Forward destination You can only turn it on or off Contact your system administrator for more information To turn System Forwarding on or off Lift the handset and dial 354 to turn System Forwarding on SYSTEM FORWARD ON appears Dial 354 again to turn System Forwarding off Call Forward Feature Description Code Call Forward All Calls All incoming calls are forwarded to a sp...

Страница 48: ...ou answer the call you are immediately connected to the other parties at the new destination When the call is switching over to the new destination there may be a momentary break in audio which may be noticeable to the other parties on the call Pull The Handoff pull function allows you to pull a call that was previously routed to your mobile or home phone back to the main extension The pull functi...

Страница 49: ... the Press prompt is not played and the call is routed to your main extension If you hang up the call continues to follow your programmed routing steps To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your phone press the Special button and then dial 388 HANDOFF IN PROGRESS appears on the display and the call rings all of your associated destinations except vo...

Страница 50: ...onference party 1 Press the Special button and then dial 5 This leaves the conference parties connected and on hold 2 Place a call to the party to be added to the conference and then announce the conference Press the Special button and then dial 5 twice to add the party and rejoin the conference Transferring a Conference You can transfer an existing conference to another extension To transfer a co...

Страница 51: ... can then retrieve the message from your voice mailbox The Record A Call feature stays active after the other party hangs up so you can add your own message to the recorded call To use Record A Call 1 While on a call press the Special button and then dial 385 REQUESTING RECORD A CALL appears 2 Enter the voice mailbox number where you want the recording to be saved RECORD A CALL IN PROGRESS appears...

Страница 52: ...s are records of your most recent missed received and dialed calls A maximum of 20 entries are stored in each call log 2 You can use Call Logging to View recent call activity View caller ID information Return or redial calls To use Call Logging 1 Lift the handset and dial 333 2 Select one of the following options Press 1 missed Press 2 received Press 3 dialed Press 4 clear 3 Press Up or Down to sc...

Страница 53: ...s to Place an internal call to the primary extension View the call activity at the primary extension if the button has a lamp Transfer calls to the primary extension Answer a call that is ringing or holding on any Call button at the primary extension NOTES The system administrator must set up the Call buttons for internal calls or you cannot use Secondary Extensions at the primary extension You ca...

Страница 54: ...ccessing Configuration Assistant Follow the instructions below to access Configuration Assistant To access Configuration Assistant 1 Access the Configuration Assistant extension number from inside or outside the system by dialing it from any phone in the system being transferred to it dialing it from automated attendant voice mail or DISA 2 Do one of the following If calling from your main desktop...

Страница 55: ...r button to return to the main menu Changing the DND Settings See Using Do Not Disturb DND on page 65 for more information about using DND To change the DND settings using Configuration Assistant 1 Access Configuration Assistant as described in Accessing Configuration Assistant on page 40 2 Follow the voice prompts to change your DND status on or off There is no option to provide a specific DND st...

Страница 56: ...r manual call forwarding status on or off There is no option to provide a specific call forwarding condition such as no answer or busy When this option is selected Configuration Assistant first states whether call forwarding is currently enabled or not for example Call Forwarding is enabled and then offers the following forwarding functions Forward calls to voice mail Forward calls to an internal ...

Страница 57: ...press Settings See Using Dynamic Extension Express on page 34 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following Call your DISA number provided by the system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your Station password fo...

Страница 58: ...al 371 and then hang up Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 33 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extensio...

Страница 59: ...ation password for your extension To change your station password using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your DISA password Use any phone on the system 2 Dial 359 3 Enter your extension number 4 Enter your password followed by 5 Dial 392 6 Enter the new password followed by 7 Enter the new password again fol...

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Страница 61: ...w messages and the display indicates how many messages you have Leaving Messages at Other Extensions You can leave inter station or voice mail messages for other internal parties To leave an inter station or voice mail message for a busy IC extension 1 While on the call press the Message button HANG UP OR WAIT FOR MSG CENTER appears 2 Do one of the following Hang up to leave an inter station messa...

Страница 62: ...through the messages 2 When the desired message is displayed press to respond Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at another extension 1 Lift the handset and dial 366 CANCEL MESSAGE ON EXT appears 2 Enter the extension number where you left the message MESSAGE CANCELED FOR name appears Deleting Waiting Inter Station ...

Страница 63: ... 3 30 To turn on DND 1 Press the DND button SELECT DND MSG 01 20 appears 2 Do one of the following Press Up or Down to scroll through the messages Enter the two digit number for the DND message from the preceding table 3 After selecting the message enter the additional text for the DND description if applicable See Using the Dialpad Buttons to Enter Characters on page 10 for dialpad character desc...

Страница 64: ... from the table above 3 Press to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 Then press The display shows the Reminder message state If your system is set for 24 hour format enter the applicable time 1400 2 00 P M If your system is set for 12 hour format press 1 for A M or 2 for P M To cancel all Reminder message request...

Страница 65: ...r future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Lift the handset and dial 7 2 Enter the page zone number 0 to 9 3 Wait for the tone make your announcement and then hang up Enabling or Disabling the Paging Feature You can enable or disable the Page feature for your extension If your extension is assig...

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Страница 67: ... extension number Agents can log in to any ACD hunt group phone o Extensions Hunt group members do not use Agent IDs and calls are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you can either log out of the ACD hunt group or divert calls See Diverting Hunt Group Calls on page 55 To l...

Страница 68: ...y one hunt group the display shows AGENT LOGGED OUT OF HUNT GROUP number If you were logged in to more than one hunt group the display shows AGENT LOGOUT HG Enter the extension number of the ACD hunt group Stopping the ACD Hunt Group Wrap up Timer Each time you end an ACD hunt group call a wrap up timer starts The default wrap up time is 15 seconds Your system administrator can change the wrap up ...

Страница 69: ...nt Help Extension accepts the call AGENT HELP IN PROGRESS appears If the Agent Help Extension rejects the call AGENT HELP REJECTED appears Diverting Hunt Group Calls You can temporarily divert hunt group calls preventing hunt group calls to your extension To divert hunt group calls Lift the handset and dial 324 to divert calls The display shows the feature state DIVERT HUNT GROUP CALLS Dial 324 ag...

Страница 70: ... transfers the call You can also barge in to or steal monitored calls as described in the following sections In addition you can record the call See Using Record A Call on page 37 for more information about recording calls To use Station Monitor 1 Lift the handset and dial 321 2 Enter the extension number MONITORING EXT number appears Monitored hunt group members may hear an activation tone when t...

Страница 71: ... code To return to silent monitoring of the call dial 386 again To record the call dial 385 To record a call dial 385 MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code To stop recording the call dial 385 again To steal a call dial 387 CALL STOLEN FROM extension number appears The hunt group member s display shows CALL STO...

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Страница 73: ...ur system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service and support are coordinated at the local level Error Messages The following error messages may appear when using your phone Message Reason CANNOT ACCESS FEATURE The feature is enabled but other feature ...

Страница 74: ...uch as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display names I cannot use the local telephone company star codes for example 82 69 when I press the Outgoing button or use the Outgoing Call access code 8 is the default code when calling an external number Rather than ...

Страница 75: ...as not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupported extension The Handoff feature is supported on your main extension only You tried to use the Handoff feature on a phantom extension The Handoff feature is not supported on phantom extensions You e...

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Страница 77: ...4 labels 7 message 4 programmable 2 4 redial 4 special 4 transfer 4 volume 2 5 C Call Button 4 Call Forward Manual 33 System 33 using 33 Call Logging using 38 Callback requesting 21 Caller ID Information displaying 32 viewing 32 Calls answering 19 camping on to phone 21 conference placing 36 emergency placing 21 external placing 22 forwarding 33 intercom 4 internal placing 21 logs using 38 monitor...

Страница 78: ...play 2 3 contrast changing 9 name changing 60 Display Contrast adjusting 9 DND Settings changing 41 44 Do Not Disturb DND button 4 using 49 Door Relay activating 17 Dropping Out of a Conference 36 Dynamic Extension Express enabling and disabling 35 handoff 35 settings changing 41 43 using 34 E Emergency Calls 21 placing 21 Error messages 59 tones 5 Error Messages 59 Extension Numbers 13 External C...

Страница 79: ... 8 ringer 8 signals 5 speaker 3 K Keymaps changing 16 switching 16 L Language changing 8 LCD contrast changing 9 Logs call 38 M Manual Call Forwarding 33 Manual Call Forwarding Settings changing 42 44 Members hunt group 53 Message Button 4 Messages canceling 48 deleting 48 Do Not Disturb 49 error 59 leaving 47 pages 51 Reminder 50 replying to 48 viewing 48 voice listening to 48 Messages at Other E...

Страница 80: ...ary Extension Buttons using 39 Selecting a ring tone 8 Settings returning to default 16 Signals audio 5 visual 5 Signals IP phone 5 Speaker 3 Speaker external 3 Speakerphone description 3 Group Listen using 38 Special Button 4 Speed Dial Station using 23 System using 23 using 23 Speed Dial Numbers to Programmable Buttons assigning 25 STAR Codes telephone company 60 Station messages canceling 48 de...

Страница 81: ...2010 Page 67 V Viewing and Responding to Messages 48 Voice Mail User Guides 47 Voice messages deleting 48 leaving 47 listening to 48 Volume Buttons 2 5 Volume Levels changing 7 W Welcome 1 Wrap up timer stopping 54 Y Your System Information viewing 32 ...

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Страница 84: ...Part No 550 8034 Issue 2 June 2010 A661 9145A ...

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