Mitel 6869 Quick Reference Guide
MX-ONE - Mitel 6869
14
Eng
lis
h
Shared Call Appearance (SCA)
The SCA feature allows a group of terminals to control
the incoming and outgoing calls on a common line.
Your extension number can be represented on a SCA
key on other extensions in your work group. Any
member can answer calls to your SCA line and make
outgoing calls on the SCA line.
A member that have an active call, can put the call on
hold and it can be retrived from any member in the
group. This is a simple way to exchange/move calls
between the members
Any member in the work group can initiate a by barge
into an active SCA line. This feature is enabled by the
system administrator.
If your phone is monitoring other members with SCA
lines, these SCA lines are represented on L3, L4 or on
softkeys
Lamp indications:
Main rule: Green light when it is your call. Red light
when somebody else in the SCA group has the active
call. This is valid for the L1 and L2keys but when a SCA
line is represented on a softkey, only red light can be
shown. The table below describes the L1-L2 keys:
Steady green light:
Active call. You are the owner of the
call.
Steady red light
Active call. Somebody else in the
SCA group is the owner of the call
.
Fast flashing green
light:
Incoming call. Anyone in the SCA
group can answer the call.
Slow flashing green
light
Parked call. You have parked the
call from your terminal
Slow flashing red
light
Parked call. Somebody else in the
SCA group has parked the call.
Traffic cases:
Answer an incoming
call on a SCA line
Press the
SCA
key that is flashing
(green fast flashing).
Make an outgoing
call from a SCA line:
Press the
SCA
key, enter the digits
and press
Dial
Park and retrieve the
call
The member that has the active call
presse
s
.
The
SCA
key
flashes slowly with green light
.
Any member in the group can
retrieve the call by pressing the
SCA
key that is flashing slowly with
red light.
Conferencing
A member in the group wants to
participate in an active call. The
member presses the
SCA
key with
the active call indicated with red
steady light. (The feature has to be
enabled by the system
administrator).
Extra Directory Number (EDN)
The system administrator can assign one or several
extra directory numbers (lines) to your telephone. The
extra directory number is represented on a line key or a
softkey.
Make a call from a
EDN line:
Press the wanted
EDN
line or
softkey. Enter the number, press
Dial.
Answer a call to an
EDN line:
Press the
EDN
key that is flashing
.
Shared Call Appearance
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