Call Features
Page 32
Mitel
®
8560/8660 Phone User Guide – Issue 15, February 2011
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
Individual Hold
: Places an internal or external call on hold at your phone.
System Hold
: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the phone that
placed it on hold.
To place a call on Individual Hold:
1. Press
(Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
(Special), and then dial
335
. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
Press
(Hold), and then press the flashing
IC
or
Call
button.
To return to a call that is on hold:
Press
(Hold), and then lift the handset or press
(Speaker). <
Caller
> WAS
HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press
(Special), and then dial
330
or press the
FLASH
menu
button.