Phoning
Mitel 6867 SIP / Mitel 6869 SIP
47
eud-1664/1.1 – R4.0 – 07.2015
Recording a call
You want to record an active call with your call partner.
You can record an active conversation if you have been authorized to do
so by your system administrator. Your call party can be an internal or an
external user. The recordings are made and backed up only as .wave files
in your individual e-mail boxes. For this, you must configure at least one e-
mail address in the MiVoice Office 400 communication system. You can
find a call recording overview in your e-mail box. Contact your system
administrator for more information.
You can start recording calls in the following situations:
• during an active call;
• During a conference call (with maximum two participants)
• During an incoming/outgoing call
• in call preparation;
• During dialling with a busy line.
Call recording only starts when the connection is set up. Therefore, no
ring-back tones or wait tones are recorded.
Call recording is temporarily interrupted during an enquiry and an e-mail is
sent with the recording made up till then. Recording restarts automatically
once the call connection with the enquiry call party is set up and/or once
the call connection with the first correspondent is restored.
The maximum recording time for each .wave file depends on the system
configuration. When the predefined or maximum recording time is
reached, the recording stops automatically, the file is sent to your e-mail
address and a new recording starts at the same time. Contact your system
administrator for more information.
This function must be saved to a configurable function key with Self Ser-
vice Portal (see chapter "Configuring or deleting a key assignment",
page 88).
Notes:
• Recording calls may infringe on your national data protection provisions
or be permitted only under certain circumstances. If you intend to use
this function notify your call party in advance.
• You cannot record a conversation involving more than two call parties
(enquiry call, conference). The recording is automatically stopped if you
park your call party or put him on hold.
