Handling Calls
101
Setting Up Multiple Conferences (for Sylantro Call Manager only)
1.
Start Conference 1 using the procedures in the previous section,
“Setting Up a Conference
and Adding Multiple Parties (for Sylantro and BroadSoft Call Managers)”
.
2.
When you are finished adding all required parties to Conference 1, press an available
Line
key to start Conference 2. You are Party 1 on Conference 2. Call Party 2.
3.
When Party 2 answers, press the
programmed
Conference
key.
4.
Press an available
Line
key.
5.
Call Party 3 for Conference 2.
6.
When Party 3 answers, press the
programmed
Conference
key to join Parties 1 (which is
yourself), Party 2, and Party 3 on Conference 2.
You now have two active conferences on two different lines.
If any party in a conference hangs up (including the party that began the conference), all other
parties in the conference are still connected.
Joining Additional Parties to Active Conferences
In centralized conferencing, you can join multiple incoming or outgoing calls to active
conferences. Before following this procedure, at least one active conference must exist on your
phone.
1.
As Party 1, pickup the handset or press the
key.
2.
Call Party 2 by dialing their number (or answer an incoming call of a Party).
3.
Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding
them to the conference.
4.
Press the programmed
Conference
key.
5.
Press the
Line
key that has the active conference.
6.
Press the programmed
Conference
key
again to join the parties to the active conference.
ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES
The 6863i allows a host to drop from a 3-way conference and let the other two parties remain
connected. If you are the host of a conference and want to leave that conferencepress the
3
Leave
key on the phone. Your phone leaves the 3-way conference but the remaining parties
are still connected to the conference.
Note:
The 6863i is limited to 2 conferences (a single conference each on lines 1 and 2).
Note:
When you are connected to multiple conference calls, and you put a conference
on hold, the conference may be on hold for a limited period of time before it is
disconnected. Contact your System Administrator for more information.
Note:
The Caller ID of the dropped host still displays on the remaining parties’ phones.
Содержание 6863i
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