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Troubleshooting 8-1

Chapter 8

Troubleshooting

Computer problems can be caused by hardware, software, or both. When you
encounter any problem, it might be a typical problem that can easily be solved.

This chapter tells you what actions to take when solving common computer
problems. It is divided into three sections:

Preliminary checklist

Solving common problems

Resetting the computer

CHAPTER

Содержание MiStation EC-900

Страница 1: ......

Страница 2: ...Revision R00 September 2008 NOTE The information in this manual is subject to change without notice...

Страница 3: ...nning 1 2 Unpacking 1 2 Connecting to AC Power 1 2 Opening the Cover 1 3 Turning On and Off the Computer 1 4 Taking a Look at the Computer 1 6 Right Side Components 1 6 Left Side Components 1 7 Bottom...

Страница 4: ...Using the WLAN 2 12 Chapter 3 3 1 Managing Power 3 1 AC Adapter 3 2 Battery Pack 3 3 Charging the Battery Pack 3 3 Initializing the Battery Pack 3 3 Checking the Battery Level 3 4 Replacing the Batte...

Страница 5: ...g the Software Drivers 6 1 How to Use the Driver Disc 6 2 Chapter 7 7 1 Caring for the Computer 7 1 Protecting the Computer 7 2 Using the Windows Security Center 7 2 Using the Password 7 3 Using the C...

Страница 6: ...roblems 8 5 LAN Problems 8 6 WLAN Problems 8 6 Power Management Problems 8 7 Software Problems 8 8 Sound Problems 8 8 Startup Problems 8 9 Other Problems 8 9 Resetting the Computer 8 10 Recovering Pre...

Страница 7: ...valent typ som rekommenderas av apparattillverkaren Kassera anv nt batteri enligt fabrikantens instruktion FINNISH VAROITUS Paristo voi r j ht jos se on virheellisesti asennettu Vaihda paristo ainoast...

Страница 8: ...or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger Do not use the adapter in a high...

Страница 9: ...n a bold typeset For example Press the Enter key to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all t...

Страница 10: ...r you need it the computer is ready and easy to go This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures Unpacking Connecting...

Страница 11: ...aler immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future Connecting to AC Power The computer operates either on the external AC powe...

Страница 12: ...cal outlet first and then from the computer A reverse procedure may damage the AC adapter or the computer When unplugging the connector always hold the plug head Never pull on the cord NOTE When the A...

Страница 13: ...e Computer Turning On NOTE As a safety feature you can only turn on the computer when the top cover is open This prevents an accidental power on during transport 1 Make sure that the computer is conne...

Страница 14: ...Shut Down command of your operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Compu...

Страница 15: ...of your computer may not be exactly the same as those shown in this manual Right Side Components Ref Component Description See Also GPS Antenna optional Receives signals from the GPS satellites overhe...

Страница 16: ...GA Connector Connects an external display P 4 2 USB Port Connects a USB device such as a flash disk printer digital camera joystick and more P 4 3 Ventilation Opening Enables heat emission Card Reader...

Страница 17: ...omponent Description See Also Ventilation Opening Enables heat emission Hard Disk Drive Inside is the hard disk drive Memory Slot Inside is the memory slot Battery Pack Supplies power to your computer...

Страница 18: ...rds videos Stereo Speaker Sends out sound and voice from the computer P 2 10 Power Button Turns the computer power ON and OFF P 1 4 Keyboard Serves as the data input device of the computer P 2 4 Touch...

Страница 19: ...s devices Power status indicator Glows in green when the computer is turned on Blinks in green when the computer is in the standby mode Hard disk drive in use indicator Battery charge indicator LED of...

Страница 20: ...apter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the dri...

Страница 21: ...u learn the operating basics If you are already a computer user but are new to notebook computers you may choose to read only the parts containing information unique to your computer Described in this...

Страница 22: ...uses the Microsoft Windows operating system Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Standby or Hibernation...

Страница 23: ...ain Hibernation Depending on your settings in Windows you can place the computer in Hibernation mode by Closing the display cover Pressing the Fn F9 hot key Pressing the power button Press the power b...

Страница 24: ...e Down When used with Fn key they become Left Right Up and Down arrow keys Numeric Keypad When Num Lock is on and first press and hold Fn then press the numeric keys the numeric keys embedded in the t...

Страница 25: ...o activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can e...

Страница 26: ...Options See Power Management in Chapter 3 Windows Keys The keyboard has two keys that perform Windows specific functions The Windows Logo key opens the Start menu and performs software specific funct...

Страница 27: ...aking selection with the buttons The touchpad consists of a rectangular pad and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a m...

Страница 28: ...hen you lift your finger from the pad the selected object will drop into place Scroll To scroll is to move up and down or left and right in the working area on the screen This function works only afte...

Страница 29: ...e computer enters the Standby or Hibernation mode when the LCD is closed If you want to use the computer with the LCD closed set Do Nothing to the When I Close the lid option in the Control Panel Powe...

Страница 30: ...nd system for recording and playing sound on your computer Set of speakers Built in microphone and External audio connectors and Ways of playing and recording sound vary with the operating system used...

Страница 31: ...o Output Connector connects to speakers or headphones Microphone Connector connects to an external microphone for recording voice or sound NOTE When using the external speakers headphones or microphon...

Страница 32: ...e connect one end of the LAN cable to the RJ 45 connector on the computer and the other end to the network hub Using the WLAN NOTE Your computer is pre installed with the wireless LAN driver for you t...

Страница 33: ...he WLAN radio on off see Hot Keys in Chapter 2 It takes approximately 30 seconds for your computer to make a successful WLAN connection and approximately 10 seconds to disconnect Connecting to a Wirel...

Страница 34: ...optimal battery performance it is important that you use the battery in the proper way The topics in this chapter include What is an AC adapter How to charge the battery pack When and how to initiali...

Страница 35: ...er cord When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer When unplugging the connecto...

Страница 36: ...dapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Bat...

Страница 37: ...from the estimated time depending on how you are using the computer You can check the approximate battery level using the battery meter function of the operating system To read the battery level in Wi...

Страница 38: ...ery Low Signals and Actions The battery icon changes appearance to display the current state of the battery so that you can see how much charge remains Windows default setting When the battery charge...

Страница 39: ...are using the audio subsystem hard or USB flash disk the battery might run out of charge very quickly Always respond to Battery Low by placing your computer in Hibernation mode turning off the comput...

Страница 40: ...disk is turned off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period When the entire system has been idle for a set...

Страница 41: ...ry useful feature People frequently open many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the...

Страница 42: ...of hardware and system settings that control how your computer manages power Decrease the LCD brightness to the lowest comfortable level Shorten the length of time before Windows turns off the displa...

Страница 43: ...your computer by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives...

Страница 44: ...mputer s VGA connector 3 Plug one end of the monitor s power cord into the power socket on the monitor and the other end to an electrical outlet 4 To use the monitor turn on the monitor before turning...

Страница 45: ...Expanding Your Computer 4 3 Connecting a USB Device Your computer has three USB ports for connecting USB 2 0 devices To connect a USB device simply plug the device cable to one of the USB ports...

Страница 46: ...eader supports the Secure Digital SD Secure Digital High Capacity SDHC and MultiMediaCard MMC cards To insert a storage card 1 Locate the Card Reader slot on the left side of the computer 2 Align the...

Страница 47: ...Components Upgrade You can upgrade your computer by changing some components such as the hard disk However to avoid damage during the installation procedure please ask your dealer for help Do not inst...

Страница 48: ...ter BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by y...

Страница 49: ...he BIOS Setup Utility screens in this chapter are for your reference only The actual items or settings on your computer may differ NOTE The BIOS Setup Utility program may have been updated after the p...

Страница 50: ...hange Field Tab Select Field F1 General Help F10 Save and Exit ESC EXIT V02 61 c Copyright 1985 2006 American Megatrends Inc The BIOS Setup Utility screen can be divided into four areas On the top is...

Страница 51: ...selections Keyboard information can be found at the bottom of the screen A brief description of keyboard usage is listed next Key Function Selects a menu title Selects an item or option Enter 1 Bring...

Страница 52: ...n R0 21A Processor Intel R Atom TM CPU N270 1 60GHz Speed 1600MHz Count 1 System Memory Size 1016MB System Time 03 21 17 System Date Thu 09 18 2008 Use ENTER TAB or SHIFT TAB to select a field Use or...

Страница 53: ...ESC EXIT V02 61 c Copyright 1985 2006 American Megatrends Inc IDE Configuration sets the auto detection of the hard disk drive in your system Primary IDE Master Primary IDE Slave sets the type of the...

Страница 54: ...BIOS Setup 5 7 OnBoard LAN Boot enables or disables default system startup from a remote device in a LAN network Wi Fi Power On State turns on default or off the system notification of the WLAN radio...

Страница 55: ...Inc Boot Settings Configuration configures settings during system boot Quick Boot enables default or disables the system to skip certain tests at boot up This will decrease the time needed to boot th...

Страница 56: ...User Password creates or changes the supervisor user password When typing the password first make sure that Num Lock is off and then type the password in the entry fields and press Enter Confirm your...

Страница 57: ...Using BIOS Setup 5 10 CAUTION Disable this item before installing an operating system running Fdisk or Format program Otherwise the intended action will fail...

Страница 58: ...aults Exit system setup after saving the changes F10 key cab be used for this operation Select Screen Select Item Enter Go to Sub Screen F1 General Help F10 Save and Exit ESC EXIT V02 61 c Copyright 1...

Страница 59: ...ome operating systems require custom software known as drivers to be installed Your dealer may have already installed the drivers If not you need to install the drivers using the disc supplied with yo...

Страница 60: ...autorun program manually browse for and run the Setup exe program from the driver disc 3 The main screen shows To install the intended driver click on the particular item and installation will start...

Страница 61: ...n NOTE The Windows Plug and Play capability may automatically detect the new device mini PCI E WLAN card and display the wizard requesting for drivers Click Cancel to bypass the wizard screen s Acroba...

Страница 62: ...peration and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance How to protect the computer What to note when using and storing the comput...

Страница 63: ...computer in several ways as described in this section Using the Windows Security Center Windows Security Center protects your computer against intrusion Windows Security Center alerts you to take acti...

Страница 64: ...The password is set via the BIOS Setup program See Security Menu in Chapter 5 for instructions Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The...

Страница 65: ...te a strong magnetic field such as a TV refrigerator motor or a large audio speaker Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F will c...

Страница 66: ...t the battery pack is fully charged Doing so may avoid harm to the battery pack Operate the computer with the battery pack installed even when using external power This ensures that the battery is ful...

Страница 67: ...it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of th...

Страница 68: ...tware or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided int...

Страница 69: ...that the cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed...

Страница 70: ...blem See Initializing the Battery Pack in Chapter 3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be...

Страница 71: ...ay to the monitor by pressing the Fn F7 hot key or change the display through the Display Settings Properties of Windows Simultaneous display multi display does not work Make sure that you turn on the...

Страница 72: ...ented Use a tool such as Window s Disk Defragmenter to defragment the files Keyboard Mouse and Touchpad Problems The keyboard does not respond Try connecting an external keyboard If it works contact a...

Страница 73: ...n quality is poor Your computer may be in an out of range situation Move your computer closer to the Access Point or another WLAN device it is associated with Check if there is high interference aroun...

Страница 74: ...iated with Make sure that your computer is configured with the same security option encryption to the Access Point Use the Web Manager Telnet of the Access Point to check whether it is connected to th...

Страница 75: ...ly installed If an error message appears on the screen consult the software program s documentation for further information If you are sure the operation has stop reset the computer See Resetting the...

Страница 76: ...ng an external AC power make sure that the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly If you are using the battery power make sure that th...

Страница 77: ...hard disk drive in use indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use th...

Страница 78: ...our computer has a hidden and protected area in the hard disk drive where a backup of the hard disk drive in its factory state is stored To recover the hard disk drive to its factory state 1 Press the...

Страница 79: ...dio controller Realtek ALC662 GR Audio port Two audio ports for Audio out Mic in Audio Speakers 1 watt 2 Keyboard Standard keys 12 function keys a special Fn Function key Pointing device PS 2 compatib...

Страница 80: ...Specifications Dimension W D H 250 170 22 36 mm Weight 1 05 kg Temperature Operating 0 C 32 F to 40 C 104 F Storage 20 C 4 F to 60 C 140 F Environment Humidity Operating 5 to 95 non condensing Storag...

Страница 81: ...NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this a...

Страница 82: ...h can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna In...

Страница 83: ...Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation o...

Страница 84: ...henhold til bestemmelsene i det europeiske direktivet 1999 5 EC Portuguese Este produto cumpre com as normas da Diretiva Europ ia 1999 5 EC Spanish Este producto cumple con las normas del Directivo E...

Страница 85: ...e maximum radiated transmit power of 100 mW Effective Isotropic Radiated Power EIRP and the frequency range 2400 2483 5 MHz Belgium and the Netherlands In Belgium and the Netherlands the product may n...

Страница 86: ...00 mW 100 mW on private property with Ministry of Defense approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is n...

Страница 87: ...3 3 Checking battery level 3 4 Initializing 3 4 Replacing 3 4 Safety notices v Taking care 3 3 7 5 Troubleshooting 8 3 BIOS Setup 5 1 Advanced menu 5 6 Boot menu 5 8 Exiting 5 10 Main menu 5 5 Securit...

Страница 88: ...ce notices B 7 External monitor Connecting 4 2 F FCC Class B regulations B 2 Fn key 2 4 Function keys 2 4 H Hard disk drive Troubleshooting 8 5 Hard drive Indicator 1 10 HDMI connector 4 2 Hibernation...

Страница 89: ...ty Requirements and Notices B 4 RJ 11 1 6 RJ 45 1 6 2 13 ROM BIOS A 1 S Scroll 2 8 Secure Digital See Storage card Security Protecting the computer with lock 7 3 Protecting the computer with password...

Страница 90: ...up problem 8 9 Time problem 8 10 Touchpad problem 8 5 WLAN problem 8 6 Turning off 1 5 2 2 Turning on 1 4 Typewriter keys See Keyboard U Upgrading the computer 4 5 USB device Connecting 4 3 USB port 1...

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