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Accidental damage or faults caused by commercial use, acts of God, incorrect installation, incorrect connection,
incorrect packaging, misuse or careless operation or handling which is not in accordance with the user
instructions.
Equipment that has been operated in conjunction with unsuitable, inappropriate or faulty apparatus.
Repairs, alterations or modifications carried out by parties other than Mission or its authorised service partners.
Damage in transit that cannot be attributable to the fault of Mission, the authorised distributor or dealer (ie. claims
otherwise covered by transit insurance.)
Faults relating to abnormal or inappropriate power supply voltage or power surges.
Faults relating to extremities in temperature, exposure to heat, water or other liquids, insects, excessive moisture,
sand, chemicals, battery leakage or any other contaminants.
Any force majeure events, including but not limited to any acts of God, fire, lightning, typhoon, storm, earthquake,
hurricane, natural disaster, tsunami, flood, war, riot, public disturbance.
Any other causes beyond the reasonable control of either Mission and its Authorised Distributor.
Please note items purchased before 1st Jan 2021 are not eligible for the extended warranty claim.
How to Claim
To obtain warranty service please contact the authorised dealer from which you purchased this product and
present the limited warranty certificate offered upon registration of your product’s extended warranty offer.
Do not dispatch goods without the prior agreement of the dealer distributor or authorised service centre.
If asked to return products for inspection and or repair, please pack carefully preferably in the original carton or
packaging affording an equal degree of protection and returned via insured, trackable courier service.
The authorised dealer or distributor will offer full return details and instructions. However, please note if
unsuitable packaging is used the warranty may be deemed void due to improper action in return.
Mission or the authorised distributor, dealer or service centre may make a charge for the supply of new packaging
for the return of the repaired item. Please note, insurance is recommended as goods are returned at the owner’s
risk. Authorised distributors or service centres cannot be held liable for loss or damage in transit. insurance and
freight charges on the return journey will be paid for by Mission, authorised dealer, distributor or service centre if
corrective work proves to be necessary.
In the event of ‘no-fault found’ or ‘no repair necessary’, the return shipping charge will be the responsibility of the
owner.
Repairs
All repairs will be carried out by the appointed distributor (or locally appointed service centre). Repairs handled
or processed without authorisation or approval of the appointed representative will be excluded from this limited
warranty. Please note, Mission is not able to supply parts or replacement items to any other entity than the official
distributor or authorised service centre.
Other than the warranty and services set out in this warranty, to the fullest extent permitted by law, Mission shall
not be liable to you and/or any third party or entity whatsoever for:
Any loss, damages and/or malfunction caused to any product(s) which is/are connected to any of the products
covered by this warranty.
Any damages, loss and liability, whether direct, indirect, incidental, consequential special, punitive or otherwise,
howsoever caused by, arising out of or otherwise, in relation to the installation, delivery, use, service, repair,
replacement and/or maintenance of the product;
Any damages, loss and liability under this warranty in respect of any act, omission, or negligence of any of their
technicians, employees, agents, representatives or independent contractors relating to the actual or purported
performance of any of the obligations under this warranty.
