Guarantee of Quality
Mira Showers guarantee your product against any defect in materials or workmanship,
provided that it is installed and maintained in accordance with the instructions given in
this guide. To validate the guarantee, please return your completed registration card
within 30 days of product installation. Within the guarantee period we will resolve defects,
free of charge, by repairing or replacing parts or modules as we may choose. To be free
of charge, service work must only be undertaken by Mira Showers or our approved
agents. Service under this guarantee does not affect the expiry date of the guarantee.
The guarantee on any exchanged parts or product ends when the normal product
guarantee period expires.
Not covered by this guarantee:
Damage or defects arising from incorrect installation, improper use or lack of
maintenance, including build-up of limescale. Damage or defects if the product is taken
apart, repaired or modified by any persons not authorised by Mira Showers or our
approved agents. This guarantee is in addition to your statutory and other legal rights.
What to do if something goes wrong
If when you first use your enclosure, it does not function correctly, first contact your
installer to check that installation is satisfactory and in accordance with the instructions
in this manual. We are on hand to offer you or your installer any advice you may need.
Should this not resolve the difficulty, simply contact our Customer Services Team who
will give every assistance and, if necessary, arrange for our service engineer to visit. If the
operation of your enclosure declines, please call our Customer Services Team to talk the
difficulty through, request a service under guarantee if applicable, or take advantage of
our comprehensive After-Sales service. As part of our quality and training programme
calls may be recorded or monitored. Our Customer Services Team is comprehensively
trained to provide every assistance you may need: help and advice, spare parts or a
service visit.
Spare Parts
We maintain an extensive stock of spares and aim to provide support throughout the
product’s expected life. Genuine Mira spares can be purchased direct from Customer
Services. Spare parts will normally be despatched within three to five working days.
Payment can be made using most major Credit or Debit cards at the time of ordering.
Should payment by cheque be preferred, a pro-forma invoice will be sent. All spares are
guaranteed for 12 months from the date of purchase.
Service / Repairs
Our Service Force is available to provide a quality service at a reasonable cost. You will
have the assurance of a Mira trained engineer/agent, genuine Mira spare parts and a 12
month guarantee on the repair. Payment should be made directly to the engineer via
cheque on the day, alternatively an invoice will be sent after the visit if you would prefer
to pay via credit or debit card.
To Contact Us
England, Scotland, Wales and Northern Ireland:
Mira Enclosures Technical Helpline
Telephone: 0844 571 5000 Mon to Fri 8:00 am - 5:30 pm
Sat 8.30 am - 3.30 pm
E-mail: [email protected]
Fax: 01242 282595
Post: Cromwell Road, Cheltenham, Gloucestershire, GL52 5EP
Mira is a registered trade mark of Kohler Mira Limited.
The company reserves the right to alter product specifications without notice.
www.mirashowers.co.uk
13
CFI254H
For latest prices and delivery to your door visit MyTub Ltd - www.mytub.co.uk - [email protected] 0844 556 1818
