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Chapter 4: Obtaining Service
IF THE BATTERY PACK REQUIRES SERVICE
1. Use the following to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common iss-
ues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at www.minutemanups.com the "Discussion Board".
Before calling the Technical Support Department have the following infor-
mation available:
a)
Contact name and address.
b)
Where and when the unit was purchased.
c)
All of the model information about your unit.
d)
The serial number of your unit.
e)
Any information on the failure, including LEDs that may be illuminated
or error codes displayed.
f)
A description of the protected equipment including model numbers, if
possible.
g)
A technician will ask you for the above information and if possible,
help solve the issue over the phone. In the event that the unit requires
factory service, the Technical Support Representative will issue you a
Return Material Authorization Number (RMA #).
NOTE:
We must
have the model number and the serial number of the product to
issue an RMA #.
h)
If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no lon-
ger available, ask the Technical Support Representative about obtaining a
new set. It is important to pack the unit properly in order to avoid damage
intransit. Never use Styrofoam beads for a packing material.
a)
Include a letter with your name, address, day time phone number,
RMA number, a copy of your original sales receipt, and a brief desc-
ription of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside.
6. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
6.
Verify, before plugging the external battery cable into the UPS's external
battery connector and the Battery Pack's external battery connector that
they mate red to red and black to black.
NOTE:
The red connector is the
battery positive (+) and the black connector is the battery negative (-).
7.
Connect the external battery cable from the first Battery Pack to the exter-
nal battery connector on the UPS and secure the strain relief with the ret-
aining screw.
8.
Connect the external battery cable from the second Battery Pack to the e-
xternal battery connector on the first Battery Pack and secure the strain
relief with the retaining screw.
9.
Turn all of the DC breakers on the rear panels of all of the Battery Packs to
the on position.
10. The Battery Packs are ready for normal operation, see the UPS User's
Manual for the normal startup of the UPS.
Содержание BP24XL
Страница 9: ...14 15 FIG 1 FIG 2...
