miniDSP Ltd, Hong Kong /
/ Features and specifications subject to change without prior notice
51
8.4
T
ROUBLESHOOTING
The following table lists the most common causes of issues. If following this table does not provide a solution,
see Obtaining support on the next page.
1
Cannot install
software
a.
Confirm that you downloaded and installed the required
frameworks first (see Software Installation).
2
C-DSP 8x12 DL plugin
running in
background but not
showing
a.
The Adobe Air environment may need a network connection the
first time you run a plugin. Close the plugin program, ensure that
your computer has a network connection, and restart the plugin.
b.
The Adobe Air environment may require a version update.
Download the latest version from
3
C-DSP 8x12 DL plugin
cannot connect
a.
Check that the USB cable to the processor is firmly connected.
b.
Reset the processor by power-cycling the unit.
4
No signal showing on
input meters in C-DSP
8x12 DL plugin
a.
Check the cabling from your source.
b.
Check that your source is playing audio and that it is not muted or
have volume control turned down.
c.
Check that the plugin is synchronized with the hardware unit.
5
Low audio on outputs a.
Check the cabling from the processor to your amplifiers.
b.
Check that your amplifiers are turned on and that any volume
controls are turned up.
c.
Check that the input and output meters are showing signal.
d.
Check that master mute is not enabled.
e.
Check the master volume level.
f.
Check that your crossover frequencies are correct e.g. that you
don’t have high pass and low pass frequencies incorrectly set.
g.
Check that the matrix mixer is sending the correct inputs to the
correct outputs.
6
Audio sounds
distorted
a.
Check the output meter and ensure that you are not overloading
the outputs. If necessary, reduce the output gain and/or the
amount of boost in the EQ blocks.
7
Audio is coming
through the wrong
outputs
a.
Check the cabling from the processor to your amplifiers.
b.
Check that you have correctly set up the matrix mixer to send the
correct inputs to the correct outputs.
8
Cannot reload a
configuration
a.
Confirm the file format of your file (.xml).
b.
Confirm the version of the file.
