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Troubleshooting
Before calling for assistance, please read carefully below. If you do need assistance, please call local
service center or contact your dealer.
Q: No image on screen, I cannot turn on the MIMO.
A:
Is USB cable connected and did you install MIMO driver yet?
Please run ‘MIMO Installation Software’ in the CD.
For more detail about driver installation, please refer to Connections & Installation chapter
Q: I cannot turn my MIMO screen on.
A:
Please check if the USB cable is connected.
Touch the MIMO’s power button ( ) once then check the screen status.
Please check if ‘MIMO Installation Software’ has been installed properly.
1. Right-click 'My Computer' -> click ‘Properties’ .
2. Click ‘Device Manager’ at ‘Hardware’ tab.
3. Locate the cursor on PC at the top of the system tree.
4. Click ‘Action(A)’ -> “Add Hardware(A)”.
5. Reboot the PC.
* Normal PC recognizes MIMO as a generic USB device. Frequent power on and off of the
device may cause USB device error. Please refer to Microsoft customer support for USB
devices’ trouble shooting.
Q: MIMO screen doesn’t move – stands still
.
A:
Please check MIMO screen’s ‘Hardware Acceleration’ setting in desktop properties.
Adjust 'Hardware Acceleration' value as 'Max'.
1. Right-click on Desktop to and open ‘Display Properties’.
2. Click 'Setting' -> Choose ‘MIMO Mini Monitor’.
3. Click 'Advance(V)'.
4. Please check 'Hardware Acceleration' value as 'Max’.
Q: I cannot boot my system after connecting MIMO
.
A:
in case i815 chipset One-Board Type PC system, please disable ‘Legacy USB support’ option in system
BIOS menu and reboot the system.
- BIOS setup method may differ from PC to PC, please refer to the User manual of the PC. Please refer to
Microsoft homepage for more detail.
