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The table below shows common problems and solutions for operators. 
If you have followed the simple troubleshooting methods but the printer is still not 
functioning properly, please contact the customer service department of your dealer 
for assistance. 

Incorrect  positioning

Fault Phenomenon

Cause

Solution 

POWER indicator is off 

a. The AC plug and the power supply 

    

plug are not properly connected to 

    

the printer socket.

a. Check the power connection and confirm 

   

 that the AC plug and the power supply plug 

   

 are properly connected to the printer socket. 

b. Turn on the printer. 

Unable to print

a. The communication cable is not properly 
    connected to the printer and PC host. 
b. Communication interface setting error. 
c. Print status error. 

a. Reconnect the communication cable. 

Incomplete print content  a. The paper is not centered.

a. Adjust the paper position. 
b. Set the correct label size.

a. Label learning is not performed. 
b. Seam label detection photocoupler 

    

is offset. 

c. Wrong mode selected.

a. Label learning is performed.
b.

 

Open the cover to confirm whether the seam 

    

label detection component is offset. 

    

For black label paper, move the seam label 

    

detection component according to the black 

    

label position so that the detection 

    

photocoupler can detect the black label.

    

Label paper/continuous paper: The detection 

    

photocoupler must be in the paper range. 

c.

 

Use the setting tool to open the printer 

    

information and confirm whether the paper 

    

type

 

is the same as the paper loaded 

    

in the printer, which can be changed by using 

    

the setting tool.  

Poor print result 

a. Paper loading error. 
b. Print density/speed setting error. 
c.

 

Print head/rubber roller has dust 

    

or adhesive accumulation.

d.The print head is damaged.

a. Reload the paper. 
b. Readjust the print density/speed of printer 
    by using the setting tool or the software. 
    Printing density can be coarsely tuned with 
    the setting tool and finely tuned with the driver.
c. Clean the print head/rubber roller. 
    (refer to 8.1 "Cleaning Print Head"/8.2 "
    Cleaning Sensor"/8.3 "Cleaning Printing 
     Rubber Roller" of the Manual.)  
d. Use the setting tool to detect bad point 
    of head piece. If the print head is damaged,
    please contact the customer service 
    department of your dealer for repairs.

b.The printer power switch is not on.

b. Label size setting is incorrect.

9

Troubleshooting

Содержание MHT-L1081

Страница 1: ...Thermal Label Printer Quick Installation Guide www milestoneiot com...

Страница 2: ...y 1 Paper Guide 2 Power Interface 3 USB Interface 4 Power Switch 5 Heat Dissipation Port 1 Thermal Head Piece 2 Rubber Roller 3 Paper Guide 1 1 2 3 4 1 2 3 4 5 2 3 Note The interface is optional or cu...

Страница 3: ...ands and adjust the distance between the left and right guides according to the folded paper size 2 Insert the folded paper into the paper guide 3 Confirm that the printer has detected paper feeding a...

Страница 4: ...re is an example If any thing is missing contact the supplier or manufacturer Power cord 1 pcs Quick installation guide 1 pcs The pictures are for reference only please subject to practicality 3 Power...

Страница 5: ...apter for the printer The connection diagram is as follows Connect the power line 4 Connect the other end of the power line to a nearby socket 1 Connect the USB cable to the printer 2 Connect the USB...

Страница 6: ...5 Connect the printer and the computer and turn on the printer power Open the printer driver Open the printer driver Printer Unpacking Windows Driver Installation...

Страница 7: ...5 Open computer settings Devices Devices and printers 5 6 The driver has been successfully installed piease click Finish to close the page...

Страница 8: ...printing results At this step you have fully installed the printer then please open the document and try to print a test Please use 4x6 labels and open the test document USPS Test1 pdf attached to the...

Страница 9: ...Driver If the computer prompts that the document cannot be verified please open Security and Privacy agree to open the driver document and continue the installation 8 Printer Unpacking Mac OS Driver...

Страница 10: ...9 Open System Preferences Click Security Privacy 3 2...

Страница 11: ...10 Click Open Anyway Click Open 5 4...

Страница 12: ...Back to the installation step this step will verify the account security enter the computer password or fingerprint to continue the installation 11 Click Contine Enter computer password 3 2 1...

Страница 13: ...orrectly then we add the printer to the computer Open printers scanners Add a Milestone MHT L1081 Thermal Label Printer 12 The driver has been installed please close the interface successfully Click P...

Страница 14: ...he printer then please open the document and try to print a test Please use 4x6 labels and open the test document USPS Test1 pdf attached to the USB flash drive Please select 4x6 or 100 150mm for the...

Страница 15: ...14 Printer Unpacking Frequently Asked Questions...

Страница 16: ...15...

Страница 17: ...rinting method Printing speed Interface type Paper loading method Paper type Operating temperature 0 45 C Operating humidity 20 90 Thermal line printer Easy paper loading auto paper feeding Actual spe...

Страница 18: ...cation learning mode Restore factory settings Automatically feed one blank label sheet Pause printing Continue printing Indicator status Indicator always lights up Indicator flashes Buzzer alarm commo...

Страница 19: ...lowing status firmware version printer parameter setting status print quality and related setting information of external devices etc After confirming that there is no problem with the printer after t...

Страница 20: ...ther the seam label detection component is offset For black label paper move the seam label detection component according to the black label position so that the detection photocoupler can detect the...

Страница 21: ...nded to use the recommended or equivalent thermal printing paper 10 When plugging and unplugging the printer power cord please hold the arrow position of the printer power connector with your hand not...

Страница 22: ...pes for choose Milestone 4x6 inch Thermal labels paper or 2in1 Rolls and stack label holders which suitable and fits for your Devices Which one you prefer How to get the Gift Contact us at and tell us...

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