Problem solving guide
77
General problems with the washing machine
Problem
Cause and remedy
Large amounts of
detergent residue
remain in the detergent
dispenser drawer.
The water pressure is too low.
Clean the water inlet filter.
It may be useful to select the
Water plus
extra
option.
Powder detergent used in conjunction with water
softeners tends to become sticky.
In future, add washing powder into the dispenser
drawer first, and then add the water softener.
Fabric conditioner is not
completely dispensed
or too much water
remains in the
compartment.
The siphon tube is not correctly positioned or is
clogged.
Clean the siphon, see “Cleaning and care -
Cleaning the detergent dispenser drawer”.
At the end of the
programme there is still
liquid in the capsule.
The small pipe in the detergent dispenser drawer onto
which the capsule is placed is blocked.
Clean the small pipe.
This is not a fault.
For technical reasons a small amount of water will
remain in the capsule.
There is water next to
the capsule in the fabric
conditioner
compartment
CapDosing
was not activated or an empty capsule was
not removed at the end of the last wash programme.
Make sure that you remember to activate
CapDosing
the next time you insert a capsule.
Remove and dispose of the empty capsule at the
end of each programme.
The small pipe in the detergent dispenser drawer onto
which the capsule is placed is blocked.
Clean the small pipe.
The display is dark.
The display has switched off automatically to save
energy (Standby mode).
Press a button. Standby comes to an end.
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