Problem solving guide
41
Many malfunctions and faults that can occur in daily operation can be easily
remedied. Time and money will be saved because a service call will not be
needed.
The following guide may help you to find the reason for a malfunction or a fault,
and to correct it.
Risk of injury caused by rotating roller brush.
You can injure yourself on the rotating roller brush.
Switch the vacuum cleaner off before dealing with any problems. Use the On/
Off switch on the Comfort handle to do this.
Problem
Cause and remedy
The vacuum cleaner
does not start when it is
switched on.
There is no battery inserted or the battery has been
inserted incorrectly.
Insert the battery or check how the battery is posi-
tioned (see “Installation and connection – Inserting
the battery”).
The rechargeable battery is not sufficiently charged.
Charge the battery exactly as described in these
operating instructions (see “Installation and con-
nection – General battery information” and “Char-
ging the battery”).
An original Miele battery has not been inserted.
Insert an original Miele AP01/AP02/AP03 lithium-
ion rechargeable battery (HX LA).
The battery was not placed in the PowerUnit when
charging it for the first time.
To activate the battery, it must be placed in the
PowerUnit the first time it is charged (see “Installa-
tion and connection – General battery information”
and “Charging the battery”).
The charger is still plugged in.
Pull the plug out of the charging socket on the bot-
tom of the battery.
The operating noise is
changing during vacu-
uming.
The Electrobrush power consumption is automatic-
ally set to the optimum level based on the type of
flooring and roller brush used.
The noise is not unusual – the vacuum cleaner is
functioning normally.
