en - Problem solving guide
34
Message
Cause and remedy
Drive motor fault
Programme stopped. Press
Start. Motor overheated due
to overloading.
The tumble dryer has been overloaded.
Allow the motor to cool down.
Take out some of the laundry to be dried, if necessary.
Always ensure that the maximum load of the tumble
dryer is not exceeded.
Press the
button to continue the drying programme.
If the error is still showing in the display, call Service.
Power cut
Programme stopped. Press
the start button.
The power supplied is interrupted.
Press the
button to continue the drying programme.
If the error is still showing in the display, call Service.
Card fault
Card incorrectly inserted in
card reader.
The programme card has been inserted into the card reader
the wrong way round.
Remove the programme card.
Push the correct side of the programme card into the
card reader.
System fault
Call the Service Department if
mains interruption does not
work.
A system error has occurred.
Disconnect the tumble dryer from the power supply, wait
a moment and then reconnect the power supply.
If the error is still showing in the display, call Service.
Problem
Cause and remedy
Condensate is escaping
from an unexpected loca-
tion.
The drain is dirty.
Inspect the drain and remove any soiling if necessary.
The drain can be accessed via the rear service panel in
the floor area.
The efficiency of the
tumble dryer decreases.
The fluff filter in the tumble dryer is dirty.
Check the fluff filter in the tumble dryer for soiling and
clean it if necessary.
The heat exchangers in the heat-pump are dirty.
Clean the heat exchangers (e.g. with a vacuum cleaner).
The connection between the tumble dryer and the heat-
pump unit is leaking.
Check whether the connection between the tumble dryer
and the heat-pump unit is leakproof.
Call Service, if necessary.
Insufficient ventilation
Ensure that the air intake to the heat-pump and the vent-
ilation openings are not sealed or blocked by objects.
Room temperature too high (>45 °C)
Ensure adequate ventilation of the installation site.
If necessary, connect the tumble dryer to external duct-
ing with a fresh air supply.
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