25
Troubleshooting
If you encounter a problem, it often will merely be
something minor. Before you call customer service,
consider the suggestions and instructions below:
Metal turntable
tray
Remove metal turntable tray from the
oven when cleaning the oven cavity
and tray.
Wash the metal turntable tray in warm
sudsy water or in the dishwasher.
Turntable roller
rest
Clean with warm, soapy water. Rinse
thoroughly and dry.
Door seal
Wipe with damp cloth.
Door glass
Wash with soap and water or glass
cleaner. Use Fantastik® or Formula
409® to a clean sponge or paper
towel and wipe clean. Avoid using
powder cleaning agents, steel wool
pads and oven cleaners.
If steam accumulates inside or outside
the oven door, wipe with a soft cloth.
Steam can accumulate when operat-
ing the oven in high humidity and in
no way indicates microwave leakage.
Part
Recommendations
Painted sur-
faces
Clean with hot soapy water or apply
Fantastik® or Formula 409® to a
clean sponge or paper towel and wipe
clean. Avoid using powder cleaning
agents, steel wool pads and oven
cleaners.
Stainless steel
surfaces/exte-
rior surfaces
Always wipe or rub in the direction of
the grain. Clean with a soapy sponge,
then rinse and dry, or wipe with Fan-
tastik® or Formula 409® sprayes on
a paper towel. Protect and polish with
Stainless Steel Magic® and a soft
cloth. Remove water spots with a cloth
dampened with white vinegar.
Plastic & Con-
trols
When cool, clean with soapy water,
rinse and dry.
Printed areas
(words & num-
bers)
Do not use abrasive cleaners or petro-
leum based solvents.
Part
Recommendations
Problem
Suggestion
Neither the microwave’s display
nor oven operates.
▯
Properly insert the plug into a grounded power outlet.
▯
Reset the household circuit breaker or replace any blown fuses.
The oven display works, but the
oven will not operate.
▯
Make sure the oven door is closed securely and completely.
▯
Check to see if packing material or other materials are stuck to the door seal.
▯
Check for damage to the oven door.
▯
Press the
Clear/Off
key twice and attempt to re–enter cooking instructions.
The power goes off before the
cook time has elapsed.
▯
Reset the clock and any cooking instructions.
▯
Reset the household circuit breaker or replace any blown fuses.
▯
Press the
Clear/Off
key twice and attempt to re–enter cooking instructions.
You see sparks or arcing.
Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or
sticks.
▯
Clean the turntable, roller ring and oven cavity bottom.
▯
Make sure the turntable and roller ring are positioned correctly.
Using your microwave causes
TV or radio interference.
This is similar to the interference caused by other small appliances, such as hair
dryers. Move your microwave further away from other appliances, like your TV or
radio.
Error codes
Note any error codes that may appear on the dispay. They may be helpful for the
service technician.
Note:
If the oven is set to cook for more than 30 minutes at 100% power level, it will automatically reduce the power
to a 80% power level after 30 minutes to avoid overcooking.
