16
TROUBLESHOOTING
Troubleshooting Tips
Save time and money! Review the chart below first and you may not need to call for service.
You may hear a pinging noise caused by water being picked up and thrown against the condenser on
rainy days or when the humidity is high. This design feature helps remove moisture and improve efficiency.
You may hear the thermostat click when the compressor cycles on and off.
Water will collect in the base pan during high humidity or on rainy days .The water may overflow and drip
from the outdoor side of the unit.
The fan may continue to operate when the compressor has cycled off.
Problem
Possible Causes
What To Do
Air conditioner
does not start
The air conditioner is
unplugged.
Make sure the air conditioner plug is pushed
completely into the outlet and switched on.
The fuse is blown/
circuit
breaker is
tripped.
Check the house fuse/circuit breaker box and
replace the fuse or reset the breaker.
Power failure.
If power failure occurs, switch off and
disconnect /unplug the power cord. When power
is restored, reconnect (plug in) the power cord,
switch on the power and wait 3 minutes to
restart the air conditioner to prevent tripping of
the compressor overload.
Air conditioner
does not cool
enough
Airflow is restricted.
Make sure there are no curtains, blinds, or
furniture blocking the front of the air conditioner.
The air filter is dirty.
Clean the filter at least every 2 weeks.
See the operating instructions section.
The room may have
been hot.
When the air conditioner is first turned on you
need to allow time for the room to cool down.
Cold air is escaping.
Check for open furnace floor registers and cold
air returns.
Set the air conditioner's vent to the closed
position.
Cooling coils have iced
up.
See Air Conditioner Freezing Up below.
Air conditioner
freezing up
Ice blocks the air flow
and stops the air
conditioner from cooling
the room.
Set the fan at MED or HIGH until the ice melts.
Noise when unit
is cooling
Air movement sound.
Sound of fan hitting
water-moisture removal
system.
Window vibration - poor
installation.
This is normal. If too loud, turn selector to lower
FAN setting.
This is normal when humidity is high. Close
doors, windows and registers.
Refer to installation instructions or check with
installer.
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