4. TROUBLESHOOTING
The following issues can be handled by the user. Please call the after-sale service department if the issues
are not resolved.
Unit not operating
.
Not plugged in.
The circuit breaker tripped or has a blown fuse.
The freezer temperature control is set at "OFF".
Odors
Odorous foods should be thoroughly wrapped
Foods are rotten
Unit should be cleaned.
Long-term operation of
compressor
The room temperature is hotter than normal.
A large amount of food has been added to the freezer.
The door is opened too often.
The door is not entirely closed.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period of time. Four
hours are required for the freezer to cool down completely.
The freezer door does not
properly close
The freezer is not leveled.
The gasket is dirty.
Loud noise
The freezer is not leveled correctly
Check if accessories are correctly positioned and do not vibrate.
Door opening
After refrigeration, there will be pressure difference between the inside and
outside of the freezer and door may not open easily. This is a normal
physical phenomenon.
Freezer enclosure
heat/ Condensation
The freezer enclosure may emit heat during operation specially in summer,
this is caused by the radiation of the condenser, and it is a normal
phenomenon.
Condensation: condensation can be detected on the exterior surface and
door seals of the freezer when the ambient humidity is high, this is a normal
phenomenon, and the condensation can be wiped away with a dry towel.
Airflow sound, Buzz and
Clatter
Refrigerants circulating in the tubes will produce sounds and grunts. This is
normal and does not affect the cooling effect.
The running compressor will buzz especially when starting up or shutting
down.
The solenoid valve or electric switch valve can clatter which is a normal
phenomenon and does not affect the operation.
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