9
Problems?
The LED on the button panel indicate the status of the scanner.
If you encounter any problems, check the section below and follow the suggested solution if your
problem is listed. You may also want to go over installation steps 1 to 4 of this “Start Here”
document to make sure that you have followed all procedures properly.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a power source.
Make sure your scanner is detected by your computer.
2. Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the control panel. Disconnect the USB cable from the back of
your computer, and refer to the installation instructions in this guide.
3. When trying to scan, an error message appears on your screen that reads, “Can’t Find Scanners”.
Make sure your scanner is unlocked (see Step 3).
Make sure your scanner is connected to your computer and plugged in to a power source
(see Step 4).
Uninstall and reinstall the ScanWizard EZ or ScanPotter software.
4. After clicking scan, a blank screen appears.
Make sure your scanner is unlocked (see Step 3).
Uninstall and reinstall the ScanWizard EZ or ScanPotter software.
5. Having trouble scanning negatives or slides?
Make sure the LightLid 35 III is properly installed, with its connector securely connected to the
scanner’s 9-pin accessory port.
Make sure you place the LightLid 35 III with the film loaded properly on the scan bed. Do not block
the calibration area (as indicated in the “Using the LightLid 35 III” section).
From the
ScanWizard EZ - Professional Mode
, go to the Preview window, then click the
Scan
Material
button to select either the
Positive Film
or
Negative Film
option.
From the
ScanPotter
, go to the
Scanner Settings
column, then click the
Scan Source
drop-down
menu to select either the
Positive Film
or
Negative Film
option.
Uninstall and reinstall the ScanWizard EZ or ScanPotter software.
LED (green)
On
- Ready to scan
Flashing
- Scanning
Off
- Scanner is off
