8
Problems?
The LEDs on the button panel indicates the status of the scanner.
First, make sure that you have followed Steps 1 to 4 as described in this document
(unpack, install, unlock, connect). Then if your problem is listed here, try the suggested
solution.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a power
source.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the Control Panel. Disconnect the Hi-Speed USB
cable from the back of your computer, and refer to the installation instructions in this
document or the
ArtixScan DI 4020 Plus/ArtixScan DI 2020 Plus User’s Manual
.
3. When trying to scan, an error message appears on your screen that reads, “Can’t Find
Scanners”.
Make sure your scanner is unlocked (see Step 3).
Make sure your scanner is connected to your computer and plugged in to a power
source (see Step 4).
Uninstall and reinstall the ScanWizard DI software.
4. After clicking scan, a blank screen appears.
Make sure your scanner is unlocked (see Step 3).
Uninstall and reinstall the ScanWizard DI software.
5. When trying to scan with the ADF (Auto Document Feeder) , an error message
appears on your screen that reads, “Code -206, ADF paper jam or roller failure.”
Click OK first; then open the ADF cover, as illustrated in the “Fixing Paper Jams”
section of this document.
•
If the problem is occurring from a paper jam, follow the procedures laid out in the
“Fixing Paper Jams” section of this document.
•
If the problem is occurring from situations other than a paper jam, follow the
procedures laid out in the “Position a Stack of Documents” section.
Finally, close the ADF cover and restart scanning.
LEDs
On
- Ready to scan
Flashing Green
- Scanning
Off
- Scanner is off
Содержание ArtixScan DI 4020
Страница 10: ...10...
