7
Problems?
The Multi-color LED on the button indicates the status of the scanner.
First, make sure that you have followed Steps 1 to 3 as described in this guide (unpack,
install, connect). Then if your problem is listed here, try the suggested solution.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a power
source.
Make sure your scanner is detected by your computer.
2. The Add/Remove Hardware Wizard appears on your screen.
Click the “Cancel” button and close the ScanWizard DI Control Panel.
Disconnect the Hi-Speed USB cable from the back of your computer, and refer to the
installation instructions in this document.
3. When trying to scan, an error message appears on your screen that reads, “Can’t Find
Scanners”.
Make sure your scanner is connected to your computer and plugged in to a power
source (see Step 3).
Uninstall and reinstall the ScanWizard DI software.
4. After clicking “Scan,” a blank screen appears.
Uninstall and reinstall the ScanWizard DI software.
LED
Off: Scanner is off
Green On: Ready to scan
Flashing Green: Scanning or sleeping
Red On: Error or USB disconnecting
when powered up