What you see
A black screen with a large thermometer icon, and your Surface shuts down
immediately.
When the thermometer icon appears, it means your Surface is too hot. This device is rated
as a commercial product for operation at +32ºF (+0ºC) to +95ºF (+35ºC).
Here’s what to do to resolve this:
1.
Turn your Surface off and let it cool down.
2.
Keep your Surface turned off for about five minutes and move it to a cooler place.
To reduce heat related concerns, follow the guidelines published at
If the thermometer icon continues to appear,
What you see
A black screen with a large battery icon, and your Surface shuts down immediately.
When the battery icon appears, it means the battery is critically low. If you haven’t done so
already, plug in the power supply and charge your Surface.
If you already have the power supply plugged in, the problem may be with the power
supply or battery. Here are some solutions to try.
Solution 1: Change the power connector orientation where possible
Important
Don’t try this solution on Surface 3. The Micro USB power connector on Surface 3 plugs into the Micro
USB charging port with the power cord extending downward only.
If your Surface isn’t charging even when the power connector light is on, try this:
1.
Remove the power connector from your Surface, turn it over, and plug it back in.
Make sure the connection is secure and the power connector light is on.
2.
Wait 10 minutes and turn on your Surface.
