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Service Diagnostics/Troubleshooting Overview
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For general Surface support, visit
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To troubleshoot device feature/function problems or learn more about your Surface Laptop Visit
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If you’d like to learn more about Windows, visit
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To learn more about the accessibility features of the Surface Laptop, go to the online user guide at
www.aka.ms/Windows-Accessibility
Software Tools:
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How To:
Update Surface device firmware and OS
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How To:
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Download:
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Download:
Surface Diagnostic Toolkit (SDT)
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Download:
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Download:
Hardware Troubleshooting Approach
The following approach should be considered when troubleshooting Surface devices:
1. Update device to latest OS/FW versions using the SDT tool.
IMPORTANT:
This is a must-do prerequisite to all hardware repairs.
2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running
SDT to verify fault:
a. Replace the device’s internal rSSD with a gold imaged rSSD containing latest OS and FW updates
(not supplied – must be created as a fault verification jig/tool).
b. Run SDT and verify if condition persists or if resolved with use of gold imaged drive – Refer to
Software Tools section for details on SDT
i. If problem is resolved, then re-image or replace original rSSD.
ii. If problem persists then replace suspected hardware FRU related to the problem by
following the detailed replacement procedures covered within this service manual.
