Copyright © 2009-2018 Micca All rights reserved.
V100-180618
7 Troubleshooting Guide
Cannot Read a SD Card or USB Drive
The photo frame supports SD and USB flash drives using FAT, FAT32, or exFAT file
system. Other file systems such as NTFS, HFS, and EXT are not supported. Check to
be sure that the SD card or USB drive meets these requirements.
If the photo frame reports errors reading a storage device, it may be necessary to
reformat it using a computer. Be sure to copy photos off the storage device before
reformatting, as reformatting will permanently erase all contents. Select FAT, FAT32, or
exFAT as the file system when reformatting the drive.
Photos are Displayed Sideways
The photo frame displays photos based on the EXIF rotation flag. If no rotation flag is
set, the photo frame will display the photo without any rotation applied.
Depending on how the photo was taken, the camera may or may not have placed a
rotation flag to indicate the correct display rotation. If a photo is displayed with incorrect
rotation, this means the rotation flag for the photo is not correctly set. To fix this, please
use a computer to permanently rotate the photo. All modern operating systems including
Windows, MacOS, and Linux have easy to use utilities for permanently rotating photos.
While the photo frame has a “rotate” feature, it is only used for momentary adjustment
while displaying the photo;
the rotation change will not be saved.
Cannot Play a Video File
The photo frame is compatible with the following video file types:
Video File
Resolution
Video Codec
Audio Codec
AVI
1920x1080 Max
MPEG4, H.264
MP3, PCM
MKV
1920x1080 Max
MPEG4, H.264
MP3, PCM
MOV
1920x1080 Max
MPEG4, H.264
MP3
MP4
1920x1080 Max
MPEG4, H.264
MP3
If a video does not play, it most likely does not satisfy the above limitations. If you have
a video file that does not play and would like help, please contact our support team at
. We will provide troubleshooting help and tutorials on how to
make the video playable.
