Battery
Note: If the vacuum-mop is not used for an extended period, turn it off and put it away. To prevent
damage from over-discharging, the vacuum-mop should be recharged at least once every three
months.
The vacuum-mop contains a high-performance lithium-ion battery
pack. Please ensure that it remains well-charged during daily use to
maintain optimal battery performance.
Updating the Firmware
You can update the firmware via the app. Before updating, make sure
the vacuum-mop is on the charging dock and has at least 15% battery
left.
The power indicator of the vacuum-mop will blink quickly between
white and orange alternately while its firmware is being updated.
Charging Dock
Clean the contacts of the charging dock with a soft cloth.
System Restarting
If the vacuum-mop stops responding or cannot be turned off, press
and hold down the button
for 6 seconds to forcefully turn it off.
Then press and hold the button
for 3 seconds to turn the
vacuum-mop on.
Restoring Factory Settings
If system restarting does not work, use a pin to press the reset button
until you hear a voice say "Restoring factory settings". This will reset
the vacuum-mop to its original factory settings.
Fault
Error 1: Please clean and gently tap the bumper.
Solution
If the vacuum-mop encounters an error during operation, the power indicator will blink orange and you will hear a voice alert. To check for a solution,
please refer to the table below.
If the collision buffer is stuck, gently tap it to remove foreign objects. If it does
not work, move the vacuum-mop to a new area and reactivate it.
Error 2: Please place the vacuum-mop on the level
ground and reactivate it.
Error 3: Please clean the cliff sensor, place the vacuum
on level ground, and reactivate it.
A wheel is off the ground. Place the vacuum-mop on the level ground and
reactivate it.
Part of the vacuum is off the ground. Place the vacuum on level ground and
reactivate it. This error may also occur if the cliff sensor is dirty. To rule out this
possibility, clean the cliff sensor.
Error 4: Please remove the main brush and clean the
bristles and bearings.
A foreign object might be caught in the main brush. Remove the brush and
clean its bristles and bearings.
Error 6: Please check whether any objects are wrapped
around the main wheels, then move the vacuum-mop
to a new location and reactivate it.
A foreign object might be caught in one of the main wheels. Clean the wheels,
then reactivate the vacuum-mop.
Error 7: Please clear any obstacles around the
vacuum-mop.
The vacuum-mop may be caught or stuck. Clear away any obstructions around it.
Error 8: Please reinstall the dust bin and filter.
Make sure the dust bin and filter are installed correctly. If the error persists, try
replacing the filter.
Error 5: Please remove and clean the side brush.
A foreign object might be caught in the side brush. Remove the side brush and
clean it.
Troubleshooting
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