18
Troubleshooting
When the vacuum cleaner does not work properly, please refer to the table below to handle any
errors.
Error Condition
Solutions
Status of the LED
Battery Status Indicator
Slowly Blinking Orange: Temporary protection if the battery
temperature is too high or too low, please wait for the battery
temperature to return to normal before using or charging the vacuum.
Slowly Blinking Red: Low battery, please charge before use.
Quickly Blinking Red: 1. Battery charging protection, please unplug
the supply for one minute and plug it in again to charge; 2. Hardware
error status, please contact after-sales service.
Electric brush head
does not rotate
1. If the brush head gets stuck, remove any foreign objects and
continue to use it normally.
2. Please wait until the brush head temperature returns to normal
before using it, if its motor entered overheating protection mode.
3. Please wipe the contact points of the electric brush head with a
soft dry cloth if they are dirty and try again.
Fan does not rotate
1. Low battery, please charge before use.
2. It entered overheating protection mode due to being used
continuously for too long. Allow the vacuum to cool down, and
restart it to continue using it.
Reduced suction
1. If the dust compartment is full or the filter is clogged, empty the
compartment and rinse them before using the vacuum again.
2. Brush head is stuck, please remove any foreign objects from the
brush head.
Fan stopped several
times during use
The filter or the nozzle is clogged, please clean them regularly. After
cleaning you can use the vacuum normally again.
LED light indicating
battery status does not
light up while charging
1. Check if the power supply is properly plugged in.
2. The battery is fully charged and went into sleep mode.
Charging too slowly
The battery temperature is too high or too low, please wait for the
battery temperature to return to normal and then recharge the
vacuum.
This version is for private use only and should not be distributed.
