
14
Section 3: Troubleshooting
Whenever you experience a malfunction, you will need to perform a Quick System
Test to ensure all components are working.
Fault
Action
Wall transmitter
Power light is OFF
If there is no green Power light on the wall transmitter, either
the power adaptor or wall transmitter is malfunctioning.
Use another electrical appliance to check the power is on at
the outlet being used.
Test the power adaptor.
Replace a faulty adaptor or wall transmitter.
Cable Break light is
ON
If the red cable Break light on the wall transmitter turns on
together with a beeping sound, the problem is in the
boundary wire.
Check the boundary wires are connected properly to the
terminals of the wall transmitter. If the fault persists, locate
the break in the perimeter boundary wire and repair.
Collar-receiver does
not activate
If the green Power and OK lights are solid on the wall
transmitter, but the collar-receiver does not activate on the
test-loop wire, the collar-receiver is not working.
Change the battery in the collar-receiver using a NEW
battery and repeat the test.
If the collar-receiver
is working but the
dog is not
responding to the
corrections
Ensure the collar-receiver is securely fastened around your
dog’s neck and the two probes are in direct contact with
your dog’s skin. You may need to use the longer length
probes and/or trim
the dog’s fur to improve skin contact.
Weak wall
transmitter signal
Check the Power setting on the wall transmitter is not set too
low.
Ensure the wall transmitter and the boundary wire is at least
80cms from circuit boards or other electrical wiring.
Avoid installation of the wall transmitter or boundary wire
close to large metal objects, steel buildings, sheds, metal
cladding or roofing, appliances, water heaters etc, as these
can have a detrimental effect on the radio signal power or
can cause false collar-receiver activation.
Collar-receiver
activates when
away from the
boundary wire in the
‘safe’ containment
area
Conduct a manual test with the collar-receiver as per page 9
and ‘roam’ the containment area to establish what area is
affected. You need to look for electrical equipment or metal
objects which may be generating false activation signals.
Turn off, move or replace any devices causing interference.
Alternatively, re-route the boundary wire to eliminate
interference or prevent dog access close to the item which is
causing false activation of the collar-receiver.
If the system is still
not working
Switch off the entire system, unplug the wall transmitter and
disconnect the terminal wires. Leave for 5 minutes then
reconnect the terminal wires, switch on again and retest.