12
NS300XHD, NS350XHD & NS370XHD
–
Rev 01 06/17 MJ - MCE
Troubleshooting
If the slicer is not working correctly please check the list below before contacting an engineer or
Metcalfe Catering Equipment Ltd.
Problem
Possible Causes
Action Required
Pressing the start button
the machine does not
start.
No electricity.
Check that the plug is correctly
inserted.
Pressing the start button
the machine starts but
the working light does
not come on.
Light is defective.
Do not use the machine if the light does
not work. Contact service for assistance.
The machine starts but
the motor heats up too
much, and gives off a
bad odour.
Defective motor.
Do not use the machine. Contact service
for assistance.
The machine vibrates.
Defective transmission.
Contact service for assistance.
Excessive resistance in
cutting the product.
The blade is not sharp.
Sharpen the blade.
The blade slows or stops
under stress.
Loose belt
Contact service for assistance.
Sharpening is no longer
regular.
Sharpening stones are excessively
dirty. Sharpening stones worn out.
Clean the sharpening stones. Replace
sharpening stones. Contact service for
assistance.
The sliced product is
frayed and irregular.
The blade is not sharp.
Sharpen blade.
The blade is excessively used.
Replace the blade. Contact service for
assistance.
The machine does not
stop when the button is
pressed.
Control circuit is defective.
Pull out the plug to stop the machine
immediately and contact service for
assistance.
If the problems persist and the assigned solution does not remedy the problem, please see page 14
and call our Service Department.
Maintenance
Only the below maintenance is recommend for the operator to carry out, all other maintenance
should be done by an approved engineer.
-
Knife sharpening.
-
Lubrication of the bottom runner guide bars and end device (weekly).
-
Check the condition of the electrical cable and the cable gland on the base of the
machine (periodically).
-
Replacing the knife.
-
Replacing the sharpening stone.
Maintenance to be carried out by engineer only.
-
Replacing the components of the electrical system under the base.
-
Repairing the structural parts, repairing and/ or replacing components under the base.
