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ULTD_WHE_2S3S_01
31
17
Malfunctions
17.1
The glass is getting dirty quickly
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Use the recommended wood with a maximum humidity of 15%.
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Leave the lifting door open with a gap of 2 to 5 cm when lighting the fire.
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Light the fire as prescribed.
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Check that there is sufficient draught in the flue pipe.
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If there is insufficient draught, removing the smoke deflection plate with the circular holes
may improve the evacuation of flue gasses (see Section 10.1 Removing the smoke deflection
plates p. 19).
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Check the seals for damage and replace where necessary.
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Check whether the combustion air supply channel is open.
17.2
Backdraught
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Let the fireplace heat up sufficiently with the lifting door closed before burning the fire with
an open door.
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Check whether the lowest smoke deflection plate hinges open when the lifting door opens.
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Check that the flue pipe is not blocked (bird’s nest).
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Check the combustion air supply.
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Negative pressure in the room because of the ventilation system or an extractor hood.
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Incorrect flue pipe dimensions (diameter too narrow, too short in length).
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Use wood with a maximum humidity of 15%.
17.3
Fire is not responding to air regulator
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Check the seals.
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Check that the glass is making contact with the seal at the bottom when the lifting door is in
the closed position.
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Check that the door is properly latched after cleaning the glass.
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Clean the holes in the base plates and the area under the base plates using an ash vacuum.
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Check the combustion air supply.
17.4
Broken glass in the door
If defective, the glass in the door must be replaced immediately by a competent Metalfire installer.
17.5
Other damaged components
Damaged metal components, seals and insulation boards in the fireplace may only be replaced with
Me components. Contact a competent Metalfire dealer for this.
17.6
Unpleasant odours
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Limit the volume of wood to what is prescribed.
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During the first few times that the fireplace is used, the heat-resistant paint cures and this is
accompanied by an unpleasant odour. Ensure that there is sufficient ventilation.
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Check whether there is any backdraught.
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Check whether the convection air temperature remains below 100°C. This prevents
unpleasant odours due to burning dust.
17.7
What do in the event of a chimney fire.
Chimney fires can occur when accumulated soot in the chimney catches fire. This is accompanied by
serious smoke development and a roaring sound in the flue pipe.
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Call the fire brigade.
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Never try to put out the fire with water!
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Use sand or salt to put out the fire in the fireplace.
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