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5.0 Shipping
Tips and guidelines for sending your Defender to Mesa
If you are sending your Defender for repair or evaluation (rather than elective Recerti-
fication), contact Mesa Labs for technical support or troubleshooting assistance prior to
shipping the unit. Pro-vide us a detailed description of your issues. If we are unable to
resolve the situation by phone or email, we will issue you an RMA (return merchandise
authorization) number. Follow online instruction for proper return procedure.
You can obtain an RMA number through our automated web-based system at
drycal.mesalabs.com
, emailing
, or by telephone at
973.492.8400. Our web site address is
www.mesalabs.com
.
Note: Mesa Labs will not evaluate or service your instrument without an RMA number.
If we find the issues you have identified are application related and not product related,
an evaluation fee will be charged.
Shipping
When shipping your Defender, be sure to follow some simple guidelines to avoid costly
damage to your property.
• Use adequate packing material. Whenever possible, use the original packing that came
with your Defender. Or use a Bios DryCal Pelican carrying case, which provides a hard
case shell for protection of your valuable equipment.
• Use a major freight carrier (e.g., FedEx, UPS) that supplies tracking numbers.
• Insure your Defender. Mesa Labs is not responsible for damage occurred during transit.
• Understand our mutual shipping obligations.
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Содержание Defender 530
Страница 1: ...Defender 530 User Manual...