MCR
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ANUAL
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7. WARRANTY TERMS AND CONDITIONS
1.
“MERCOR” S.A. grants a 12-month quality guarantee for equipment, starting from the date of
purchase, unless the agreement provides otherwise.
2. If during the term of guarantee any physical defects of the equipment become evident,
“MERCOR” S.A. shall remove them within 21 days of the written notification, subject to
paragraph 5.
3. In the event of defects resulting from inappropriate operation of the equipment or due to other
reasons stated in par. 6, the Buyer/Guarantee Holder shall bear the costs of their removal.
4. Liability under the Guarantee covers only defects resulting from causes inherent in the
equipment sold.
5.
“MERCOR” S.A. reserves the right to lengthen the repair time in the event of complicated
repairs or those that require non-standard sub-assemblies [elements] or spare parts to be
purchased.
6. The guarantee does not cover:
damages and breakdowns of the equipment due to inappropriate operation, user’s
interference, lack of maintenance or periodic servicing;
equipment damages resulting from causes other than those that MERCOR is responsible
for, in particular: acts of God such as torrential rainfall, flood, hurricane, flooding, stroke of
thunder, overvoltage in the mains, explosion, hail, fall of aircraft, fire, avalanche, landslide
and secondary damages due to the above-listed causes. Torrential rain is defined as rain
with an efficiency index of at least 4 (or 5 in Chomicz scale or torrential rain grade IV
(A
4
)). Should it be impossible to determine the index mentioned in the previous sentence,
the actual condition and the degree of damage at the place of its origin proving that it is
the consequence of torrential rain will be considered. Hurricane is defined as wind
blowing at the speed of at least 17.5 m/s (damages are deemed to have been caused by
hurricane if the effects of hurricane have been found in the immediate neighborhood);
damages due to failure to immediately report the defect discovered;
worsened quality of coating due to the natural ageing process (fading, oxidation);
defects due to using abrasive or aggressive cleaning products;
parts liable to natural wear and tear during operation (e.g. seals) unless a manufacturing
fault has occurred;
damages due to aggressive external factors, especially chemical and biological ones;
ingress of dust, particles or solids with the effective grain size below 50 μm into the
polycarbonate sheet chambers;
condensation in the polycarbonate sheet chambers.
7. Each def
ect under guarantee should be reported to a local representative of “MERCOR” S.A.
immediately, i.e. within 7 days of its discovery.
8. The Buyer/Guarantee Holder is responsible for proper operation and maintenance of the
equipment and for regular (min. twice a year) servicing.
9. The Guarantee shall expire forthwith if:
The Buyer/Guarantee Holder makes design modifications on his own without consulting
“MERCOR” S.A.,
Maintenance or periodic servicing are not done in due time or are performed by
unauthorized persons or a service center not authorized by “MERCOR” S.A., or the
equipment is operated in the wrong way,
Any interference of unauthorized persons
– except activities connected with normal
operation of the equipment.
10.
Moreover, in the cases specified in par. 9, “MERCOR” S.A. has no warranty obligations.
SERVICING INSPECTIONS:
1. Devices should be subject to periodical servicing inspections every 6 months during the entire
period of their operation.
2. The servicing inspections should be performed by companies having adequate authorization of
MERCOR SA.
3. On issues related to service please contact a local representative of “MERCOR” S.A.
