Maintenance strategy
Benefits of maintenance strategy
47
Introduction of the New GLK-Class (USA), Introduction into Service Manual for Model Series 204
v
Benefits of maintenance strategy
For the customer
• The maintenance costs for the basic service are
reduced
– This provides customer satisfaction from a
financial point of view
• All essential technical operations are included in
full as part of the basic service
– This strengthens trust
• The defined service scopes for the basic service
mean that working times and costs are already
predetermined
– This increases transparency
• The PLUS package consisting of convenient
service operations that customers appreciate is
optional
– This improves freedom of choice
• Service dates are fixed and are no longer
unpredictable
– This facilitates planning
• Potential damage or defects can be detected
earlier than before thanks to the annual
inspections
– This ensures safety
For the workshop
• Customers visit the workshop at least once a year
– This means that workshops have more
contact with customers
• The reduced basic service allows workshops to
provide attractive pricing
– This increases customer loyalty
• The fixed intervals allow workshops to plan
customer visits precisely
– This allows workshops to plan their activities
more reliably
• This planning ability allows workshops to prepare
for each customer and his or her vehicle in detail
– This increases customer satisfaction
• By actively selling the PLUS package, workshops
have the opportunity to develop customer
relationships in order to obtain additional business
– This strengthens the relationship between
customer and workshop
i
Note
The maintenance strategy and Digital Service Booklet (DSB) of model series 204 apply to the GLK-Class.
For further information on the maintenance strategy, see the brochure "ASSYST PLUS Maintenance, Model
Series 204".
Order no.: 6516 1350 02
This and other brochures can be obtained from our GSP / OI Shop on the Internet.
Link: http: / / gsp-ti-shop.de
